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10 October 2019
Job ID: SP-9968
Customer Service Supervisor ( English speaking )/หัวหน้างานบริการลูกค้า

Job description

  • Lead and drive customer service team towards achieving operational goals.
  • Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
  • Ensure that customer complaints are resolved in a professional manner.
  • Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
  • Hire and train customer service staff to deliver high class customer service.
  • Determine standard procedures, work schedules, and workflow for improving the service provided to customers.
  • Perform annual reviews, appraisals and performance management reviews for the customer service staff.
  • Review process flows for internal audit to ensure compliance on current procedure
  • Conduct meeting with Managers to discuss about process improvements and issues.
  • Maintain in-depth working knowledge of the company’s brands, systems and processes.
  • Monitor business and process metrics to measure and manage customer service effectiveness.
  • Liaise with other departments and operations to address issues on service recovery
  • Work closely across function to handle and resolve issue promptly and effectively
  • Assist Customer Service Manager in any project or assignment as required.

 

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Job Details:

Best Logistics Technology (Thailand) Co., Ltd.
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