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03 July 2020
Job ID: BK-228319
Customer Service Officer
Duties & Responsibilities
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts.
  • Keep records of customer interactions and transactions.
  • Prepare and distribute customer activity reports.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Provide feedback on the efficiency of the customer service process.
  • Complement associate companies in the group through marketing strategies that support a “one stop service” concept.
  • Thai male or female, age 25-35 years old.
  • Bachelor’s degree in Business Administration or a related field.
  • Minimum 2-5 years experience in customer service or sales coordinator in manufacturing industry.
  • Computer skills in Microsoft applications in MS Excel, Word and MS PowerPoint.
  • Experience of SAP would be advantageous.
  • Good command of English communication.
  • Able to work under pressure and work extra hours.
  • Good personality, proactive, eager to learn a new thing and be a good team.
  • Systematic and resourceful in finding ways to maximize service efficiency.
  • Welcome New Graduate.


 The Human Resource Department
Berli Dynaplast Company Limited

2525 Rama 4 Road., Klongtoey, Klongtoey, Bangkok 10110 Thailand
T. +66 2 123 1800 ext. 451 | F. +66 2 123 1839

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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Entry Level
  • Required Qualification:
  • Required Experience:
    2 years
  • Company Industry:
  • Location:
    Klongtoey, Bangkok, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Flexible working hours
  • Life insurance

Berli Dynaplast Co., Ltd.
Berli Dynaplast Company Limited,  a joint venture between P.T. Dynaplast Plc. and Berli Jucker Plc., manufacturers, markets and distributes high quality plastic packaging products for well-known multinational companies. In line with our progressive growth and expansion, we are seeking the dynamic, aggressive and energetic candidates to join our team at  Amata nakorn Industrial Estate .

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