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14 November 2019
Job ID: BK-153727
Customer Success

About the role:

At Aspire, we pride ourselves on building an amazing team. As a Customer Success Lead, you will be involved in helping develop scalable processes & grow the company. The right person takes initiative, likes to learn & deals with integrity.  Reporting to Country Manager, this is a great opportunity for someone wanting to work to make a difference to your community with talented & motivated team members in a diverse, energetic workplace; and a company dedicated to your success, growth and advancement.

  • Prepare to gain a comprehensive understanding of the product life cycle by interacting with both potential and existing customers 
  • Link up with other internal clients such as credit risk, finance and credit control teams in order to work toward a shared goal of delivering a speedy and excellent customer service
  • Use your inquisitive mind set to evaluate and escalate risk items to protect the company and clients
  • Cooperate with internal teams in operations, finance and technology to review and improve scalability and processes strategically
  • Grow with the team; collect feedback from business partners and work with internal stakeholders to develop and support new markets/products.

What will you be doing?

  • Handle queries from customers and partners via multiple channels
  • Provide technical and product support to customers
  • Verify documents provided by customers and be the bridge between Risk Management team and the customers during assessment
  • Monitor loan application and guide customers from the beginning of the application process to loan disbursement
  • Identify bottlenecks in the process & suggest solutions in a timely manner
  • Serve as advisor to our employees by answering questions and concerns
  • Conduct surveys and collect feedbacks from customers
  • Conduct internal NPS survey and support internal product management
  • Maintain good relationships with both customers and partners to promote customer retention and loyalty
  • Develop strategies and manage the customer engagement program

What will you need? 

  • Sense of ownership and pride in your performance and its impact on company’s success
  • Passion for start-up environment
  • Analytical, critical thinker and problem-solving skills
  • Team player, great interpersonal and communication skills
  • Good time-management skills

Preferred skill-set:

  • 2 years of experience as a Customer Support Specialist or similar role
  • Thai / English proficiency
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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Required Qualification:
    Degree
  • Required Experience:
    2 years
  • Location:
    Wattana, Bangkok, Thailand
  • Salary:
    Salary negotiable

Aspire Technologies (Thailand) Co., Ltd.
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