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30 December 2019
Job ID: BK-171437
Customer Experience/Member Services

We need someone who will always greet and 'wow' our members each day by being able to problem solve and stay calm, is able to maintain our communities, and be sure to organize repairs if needed and someone who will encourage people to become YourNextU members.

Responsibilities

  • Greet and welcome YourNextU members at site on mm
  • Handle day to day member services operations for YourNextU members, including resolve conflicts, queries and at the same time ensure a high customer satisfaction level.
  • Build strong relationships with our members and get to know more about their businesses/jobs.
  • Contribute in enhancing customer experience by collecting members feedback & insight  
  • Handling Questions and Communicate with Members

-  Respond to all incoming phones/email/[email protected] in timely manner from members for request and assistance, and always be the person who ‘does the job’

-  Receive and collect member’s feedback from several source i.e. face to face, phone call, CRM systems and UserVoice, categories and submit to relevant teams.

-  Follow up to ensure members’ feedback be solved

  • Analyze queries/feedbacks from members to gather insights and recommend improvement suggestions and initiatives.
  • Monitor member’s case and work continuously on the task until completion 
  • Perform other related duties as assigned by manger

 

Requirements

  • Fluent in English and Thai
  • Friendly and out going
  • Confident to chat to our members both online & offline
  • Works well under pressure and remains calm in high pressure situations
  • Problem solver attitude
  • Must be a team player who is self-motivated, has a sense of urgency and has the ability to multi-task 
  • Flexible on working days or hours
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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Entry Level
  • Required Qualification:
    Degree
  • Company Industry:
    Education
  • Location:
    Klongtoey, Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Flexible working hours
  • Travel allowance
  • Medical insurance
  • Dental insurance

SEASIA LEADAVATION CENTER CO., LTD.
SEAC (Southeast Asia Center) is ASEAN’s first and only Lifelong Learning Center that inspires growth and change for a better future. We infuse people with a lifelong learning mindset and curiosity to discover boundless possibilities. Our aim is to make people realize that the true power of humans is our ability to learn at all stages of our lives. We provide the most comprehensive and innovative programmes, experiences and community – Lifelong Learning Ecosystem – to help people develop a lifelong learning mindset that builds better outcomes for themselves, their families, their organizations and ultimately their societies.   To mark the significant evolution and to better communicate our broader vision, we are changing our name from APMGroup to SEAC (Southeast Asia Center). With over 27 years of experience in the business of consultancy for organizational and people development, SEAC has worked with several organizations to support their growth by grooming their best talents to leaders who inspire. Through SEAC’s global partnerships with some of the world’s leading educational institutions such as the Stanford Center for Professional Development at Stanford University, The Arbinger Institute, Tirian, and The Ken Blanchard Companies, we make uncompromised, world-class knowledge accessible and practical for ASEAN leaders.

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