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08 October 2019
Job ID: CH-10774
Customer Services Officer



To coordinate, analyze, and advice on customers’ order inquiry to achieve and meet order scheduled requirement.


Main Responsibilities :- 

  • Be contact channel with customers.
  • Prompt to support customer after received require.
  • Daily monitor volumes and follow up to ensure actual order placement are achieved volume per plan (product mix, Rx and Non Rx).
  • Carried out Customer Requirement.
  • Follow up production for customer’s order.
  • Ensure the service rate for the customer’s area in target
  • Prepare shipping documents; Manual Invoice and Packing list.
  • Prepare Order Status Report.
  • Prepare and submit the Daily Export Shipment Summary Report to customers (Overseas) with attach file.
  • Monthly statement provide to customer
  • Communicate closely with Lab Technical Support team (TMA/FMA/ Rx-AM) for the smooth system operation.
  • Ensure that the Company Health, Safety and Environment policy as well as relevant safety legislations are observed and followed.
  • Promote Essilor’s corporate culture and values.
  • Undertake other duties as appropriate within his/her competence, as required by superior from time to time.


Qualifications :- 

  • Bachelor degree in Business Administration or related field
  • Good working knowledge of English (read, write, speak with ease)
  • At least 1-3 years experienced in customer service functions from multi-national companies
  • Flexible to work in shift

Location :- Amata City Chonburi


Please send application letter, resume(in English) & present photo to:

Human Resources & Administration Department
Essilor Optical Laboratory (Thailand) Co., Ltd.

700/274, 700/275 Moo 1 Bangkao, Panthong, Chonburi 20160
Tel: 038 469 300 Fax. 038 465 600
Contact : K.Nadtaya Phujumsil Tel : +66 38 469 300 Ext. 7102 or +66 89 802 0064   
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Job Details:

  • Overtime pay
  • Performance bonus
  • Free shuttle bus
  • Life insurance

Essilor Optical Laboratory (Thailand) Co., Ltd.
     Essilor is the world leader in ophthalmic optics with a presence in 100 countries. The Group designs, manufactures and markets an extensive range of vision care solutions that help to correct, protect and prevent risks to the visual health of around one billion people worldwide.      The Group's human and societal commitment to making good vision accessible to all is what drives the 60,000 Essilor people every day. The Group enjoys a strong corporate culture, a result of its more than 165 year history. It is based on values of entrepreneurship, respect for others and shared trust, cooperation spirit, diversity and innovation. This has enabled a strong growth track record over time, both organically and through numerous local partnerships worldwide.       In line with its mission to improve lives by improving sight, Essilor allocates more than €180 million to research and innovation every year to widen access to eyewear that is tailored to each person’s unique visual needs and lifestyle. It leverages a world class supply chain including 33 plants, 490 prescription laboratories and made to measure finishing facilities. The Group also develops and markets equipment, instruments and services for eyecare professionals. Its flagship brands are Varilux®, Crizal®, Transitions®, Definity®, Xperio®, Optifog™, Foster Grant®, Bolon® and Costa®.       Sustainability is at the heart of Essilor’s mission, with healthy vision for all contributing to several of the UN’s Sustainable Development Goals.   Essilor was recently recognized in Fortune’s Change the World list, for the progress it is making in addressing the issue of visual health as part of its core business strategy. All employees of Essilor will help to deliver in sustainability and carry out our mission. For more information, please visit   and     Join us for your bright future !!! Essilor International is a leading French global enterprise in ophthalmic optical products operating in more than 100 countries with over 29,000 employees worldwide. Essilor Manufacturing (Thailand) has been established for over 16 years in Thailand located on Lat Krabang Industrial Estate, Export Zone 3 with BOI privilege manufactured world class opthalmic optical products for export. Joining Essilor and sharing our high vision of life, you enable to daily use your professional skills and competencies to help improve the vision of millions of consumers and share the passion for innovation of our global teams. We are now inviting young, dynamic and team-oriented talents to join our continuous growth and success. Essilor Optical Laboratory (EOLT) is plant in Amata Nakorn (Chonburi) established since 2008. We are looking for new competent and talent employees to join our swiftly growing multinational business in Thailand.

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