Back to your search
Apply Now
Print Report Share View in new tab
08 June 2020
Job ID: BK-220440
Customer Services Representative

Position Details:

We are seeking a Customer Services Representative to add to our team who can communicate effectively with the public, in both written and verbal English and Thai. You will work directly under the Retail Manager providing the necessary support, providing detailed records on customer feedback, orders and financial transactions via the Microsoft Office Suite.

If you enjoy working in a fun, team environment and have some Customer Services experience, we would love for you to apply!

Duties & Responsibilities:

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Flexible working hours must be accepted.

Skills & Experience Required:

  • High school diploma required.
  • Bachelor’s degree in Marketing preferred. Relevant work experience can be taken in lieu of a formal education.
  • 2+ years of related experience in a customer service role necessary.
  • A good knowledge of social media platforms essential
  • Excellent customer service mind-set and superb communication skills including English (written, oral and electronic).
  • High level of attention to detail with a love for organising.
  • Must be fluent in MS Office Suite, especially Word, Excel, and Power Point.
  • Prior experience with a client relationship management system (CRM) preferred.

Compensation Package:

  • (Salary, benefits, bonuses commissions, etc. will be discussed should an interview be granted).

If you are interested in applying to this role, please provide a cover letter and resume to:

Apply Now

Contact: Khun Nim; Retail Manager

Apply Now

Job Details:

Choice Foods Thailand Limited
Is this your company? Claim it now!