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Position: Club Services Coordinator (Malaysian Nationality)
Location: Phuket, Thailand

Position Description

To serve as the key contact point for our customer, providing customer service and reservation service to customer in the language of their choice. To also liaise closely with the Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

• Provide a high level of customer service for customer through the Club Services center, website and various communication channels, ensuring a high level of customer satisfaction.
• Ensure customer information and other reservations are handled in a timely, courteous and efficient manner.
• Handle all customer concerns or complaint to a satisfactory resolution.
• Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MINOR departments.
• Encourage use of Club resorts to achieve a high occupancy and maximum use of space.

Qualifications:

• Excellent Chinese and English written and verbal skills. Cantonese language is an advantage.
• Excellent computer skills with a good understand of reservation software systems.
• Strong customer service ethic.  Ability to deal and handle one to one difficult and complaint situations with customers.
• Team member with strong work ethics, flexible in approach and supportive of others (essential)

 Discover your potential as we strive to fulfill ours