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30 June 2020
Job ID: BK-227448
Customer Service Coordinator (order processing) /Contractor

Scope / Responsibilities

This position is responsible for managing order processing for Thai trade customers, handling customer and sales order queries and solving issues with relevant departments and 3PL warehouse and transport to deliver service excellence with the most efficiency and cost effectiveness, managing customer satisfaction in terms of case fill, on-time delivery.

Qualification 

1. Education & Professional Qualification

- Bachelor degree in any fields 

2. Knowledge/Experience

- Minimum 1 year in Customer service or Logistics management. Direct experiences in FMCG business is an advantage.

- Good understanding of ordering process (order to cash)

- Strong interpersonal skill in order to be effective in communication and collaboration

- Good command in English.

- Ability to work under pressure and strict timeline.

- Computer literacy in Microsoft Office Program, Good in Excel and SAP are an advantage.

 

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Job Details:
  • Employment Type:
    Full Time, Contract
  • Career Level:
    Middle Level
  • Required Qualification:
    Degree
  • Required Experience:
    1 years
  • Company Industry:
    Food and Beverage / Catering
  • Location:
    Jatuchak, Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Flexible working hours
  • Work from home
  • Life insurance

Mars Petcare (Thailand) Co., Ltd.
Introduction …from “Effem” to “Mars ” … Mars Incorporated   A global company with family values, Mars Products are consumed in over 100 countries worldwide.   Mars, Incorporated is the leader for each of the main business segments we choose to compete in; branded snack foods, petcare products and main meal foods. Our brands include many of the largest brands in the industry, PEDIGREE the largest dog care brand in the world, M&M’s the largest snackfood brand in the world, and WHISKAS the most preferred cat food brand.   At Mars, we share special beliefs about the way our business should be run. These beliefs, the Five principles into a practical guide for running an effective business. They are the explanation of our success today and the formula for our future. You have probably heard that working for Mars is different. It is. We are one of the world’s largest privately-owned businesses and our philosophy, culture and style set us apart from other organizations.   Mars Thailand is a wholly owned unit of Mars, Incorporated. With our commitment, and unwavering faith in the country, we successfully commenced a manufacturing facility in the Pakchong District, Nakhon Ratchasima Province, and started producing our first petcare products in April 1999. “ Good Products plus good Associates make a good Business” – this was one of Forrest Mars, Sr.’s key guidelines for running the company over 70 years ago and it still hold true today. Mars Thailand has a dynamic, action-oriented culture, where each individual’s contributions are encouraged and recognized. We are committed to developing our employees and growing our business aggressively across the world.   Why Mars? Connect with us… Grow with us… Achieve with us… Prosper with us… Need to know us more, please visit our website: www.mars.com

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