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06 September 2019
Job ID: BK-131366
Aftersales Branch Manager

Working Location: Serithai Road

 

Duties & Responsibilities:

 

  • Manage and Steer workshop to control the branch aftersales performance for achieving agreed targets with Regional Aftersales for the intake and revenue among MIT branches
  • Evaluate the number of customers who coming back for customer retention and Measure the time customers are on hold / un-close job to reduce the average service time
  • Monitor the costs in business manage to get the Profit & limited Lost to achieve company target.
  • Regular check and update the tools & equipment condition to be ready for service and manage properly for the CAPEX process
  • Manage and monitor the number of issues over time and nature the case to reduce customer complaint for the service items and minimize repeat repair job for same issue.
  • Support related business units (Sale, Marketing, Operation, Part, etc.) upon requested and agreed for company common goals.
  • Support Branch Operation to facilitate the service activities for Sale & Marketing event, roadshow, test drive both MIT and TCST.
  • In cooperation with operation team for prepare the company vehicle delivery readiness upon request.
  • Manage the insurance and body & paint business to generate the profit with partner companies.
  • Steer the aftersales marketing business with Part, Marketing to upsell the service, part, merchandise both in branch and at the events.
  • Review and report the service operation at MIT branches to the Regional Aftersales to update the situation of the business.
  • Cooperate with training to provide the OJT for new TH dealers upon request and agreed in timeline.

 

Job Qualification

 

  • Thai nationality, Male/Female age between 38-45 years old.
  • Bachelor/Master degree Engineering, or related field
  • Minimum 5-7 years of experience in automotive related business or aftersales for automotive
  • At least 5 years in manager level
  • Lead a team
  • Possess good knowledge of economics and how current market trends influence sales
  • Is persuasive and can influence others
  • Has good leadership and negotiation skills, both written and verbal
  • Superior communication and customer service skills
  • Proactive and anticipates potential problems
  • Able to develop sales strategies based upon prior experience
  • Possesses good customer service skills
  • Automotive business background or trading company is plus
  • Flexible, Can-do attitude, Strong leadership
  • Good command in English, computer proficient

 

We welcome all applicants with relevant years of industry and management experience and possess not less than bachelor’s degree qualification to apply the positions as mentioned above.

Interested person please send resume with present photo, current package & Expected package

 

TAN CHONG INTERNATIONAL GROUP (THAILAND)

 Tel. 02-567-2882 / 081-171-2746 

Apply Now

Job Details:

Benefits:
  • Five-day work week
  • Medical insurance
  • Dental insurance
  • Life insurance

Motor Image (Thailand) Co., Ltd.
    We are a dynamic organization belonging to an established group with various business operations spanning the Asia Pacific region. Our cars and truck retail and distribution operation is extensive in Thailand. We invite experienced and dynamic management staff to apply for the following position: 
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