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19 October 2020
Job ID: BK-254631
Customer Experience Specialist - Thai (6 months contract)

Get to Know our Team: 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

In this Role, you'll get to: 

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)  
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual (KPIs) and team goals
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
  •  

What you'll Need to Succeed:

  • MUST have good command of spoken and written ENGLISH language and be a Native Thai.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute.
  • Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays)
  • Ability to work in both a team environment and autonomously.
  • Demonstrate high degree of integrity and confidentiality.

It's Great if you have:

  • At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.

 

Below are some websites to learn more about us:

Meet our Customer Experience Group

Behind the scenes at Agoda’s Customer Experience Group in the peak of COVID-19

Inside Agoda’s Newest Customer Experience Office in Bangkok

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. 

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. 

By applying to this job, you agree that Agoda may process your personal data in accordance with Agoda applicants privacy statement

Apply Now

Job Details:

Agoda Services Co., Ltd.
https://www.agoda.com/

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and part of the Booking group of companies (Nasdaq:BKNG), Agoda has a network of over 1 million accommodation options worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 3,500 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. Specialties internet, software engineering, online travel, tech, e-commerce, software development, travel and tourism, data engineering, hotels, and information technology Headquarters Singapore, Singapore

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