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17 January 2020
Job ID: PH-2289
Customer Services Supervisor (Chinese/Malaysian Nationality)

Position: Customer Services Supervisor (Chinese and English Speaking)
Location: Phuket, Thailand

Key Summary of the Position:

The success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows:

Owner Relations: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agency such as Consumer Protection Board matters, and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Supervisor will execute both reactive and proactive strategies in conjunction with the Marketing, Sales and Club Services departments to address Guests and Club Points Owners’ complaints.


Key Responsibilities:

Assist to manage the day-to-day operations of the Resolutions department.  This includes review of consumer correspondence; interfacing with relevant teams, Club Points Owners as necessary; and coordinating efforts across division lines as required.

Establish proactive relationships with public forums to ensure AVC are viewed in a positive light within the community. 

Special projects as assigned.


  • 2 – 3 years related experience in customer service background and/or call center environment. (Preferred)
  • New grads are welcome
  • Ability to communicate in English and Mandarin fluently
  • Ability to respond effectively to sensitive inquires and complaints.
  • Ability to use Microsoft Word and Excel.
  • Strong problem solving skills as it relates to consumer communications, and finding creative solutions.
  • Ability to work effectively across division lines at all levels of the organization.
  • Ability to interface with external parties. 
  • Strong negotiating skills.
  • Self motivated with strong organizational skills. Ability to work in a multi task, multi function environment managing priorities effectively.

Discover your potential as we strive to fulfill ours

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Job Details:

  • Five-day work week
  • Flexible working hours
  • Free shuttle bus
  • Medical insurance
  • Life insurance

Anantara Vacation Club
Anantara Vacation Club, launched in 2010, is an exclusive collection of luxurious Vacation Ownership resorts and suites, offering each generation the opportunity to explore the world’s most exciting destinations. Owners can purchase Club Points that determine the length of stay, time of year and the size and type of accommodation. Anantara Vacation Club is part of Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 126 hotels and serviced suites in operation under the Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, PER AQUUM, Tivoli, St. Regis and Minor International brands. Today Minor Hotels operates in 22 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotel’s parent company, Minor International (MINT) is a global company focused on restaurants, hospitality and retail trading.

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