Position: Customer Services Supervisor (Chinese and English Speaking)
Location: Phuket, Thailand
Key Summary of the Position:
The success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows:
Owner Relations: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agency such as Consumer Protection Board matters, and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Supervisor will execute both reactive and proactive strategies in conjunction with the Marketing, Sales and Club Services departments to address Guests and Club Points Owners’ complaints.
Assist to manage the day-to-day operations of the Resolutions department. This includes review of consumer correspondence; interfacing with relevant teams, Club Points Owners as necessary; and coordinating efforts across division lines as required.
Establish proactive relationships with public forums to ensure AVC are viewed in a positive light within the community.
Special projects as assigned.
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