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07 September 2026
Job ID: BK-268547
Service Design & Deployment Specialist (Call Center Workflow – CLICX Bank)
Salary negotiable

We are looking for a Service Design & Deployment Specialist to design, optimize, and deploy end-to-end service workflows for our Virtual Bank—especially Call Center and customer support processes. The role focuses on creating seamless customer journeys, developing clear SOPs, validating workflows through usability testing, and ensuring operational readiness across people, process, and platform. You will work closely with Product Owners, UX/UI, Training, and Operations teams to ensure smooth service launches and continuous service improvement.

Key Responsibilities:

  • Work with Product Owners to understand new products and services prior to launch.

  • Design end-to-end customer journeys and service blueprints that ensure smooth, efficient, and intuitive service delivery.

  • Develop, update, and maintain Call Center workflows, SOPs, and service processes to support internal and external users.

  • Conduct usability testing to validate service and workflow designs; identify and recommend improvement areas.

  • Coordinate with Training, Communications, and Operations teams to prepare agents and stakeholders for service rollout.

  • Support deployment of new services by ensuring readiness across people, process, and platform.

  • Monitor post-launch performance and collaborate with cross-functional teams to drive continuous improvement in customer experience.

What we're looking for

  • Bachelor’s degree in Liberal Arts, Humanities, Business Administration, Marketing, or related fields.

  • Experience 3-5 years in service design, customer journey mapping, process workflow design, or call center operations (preferred).

  • Strong analytical and problem-solving skills with attention to detail.

  • Ability to collaborate with cross-functional teams and manage multiple tasks effectively.

  • Good communication skills and ability to translate complex processes into clear SOPs or workflows.

  • Experience with digital banking, fintech, or customer service operations is a plus.

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

  • Competitive salary and performance-based bonuses

  • Comprehensive health and wellness benefits

  • Opportunities for professional development and career advancement

  • Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!


Apply Now
Job Details:
  • Job Functions:
  • Location:
    Bangkok, Thailand
  • Salary:
    Salary negotiable
Advanced Info Service Public Company Limited (AIS)
http://investor.ais.co.th/
URGENTLY REQUIRED !!! Advanced Info Service Plc (AIS) or “AIS” is the “Digital Life Service Provider” which consists of three core businesses namely mobile, fixed broadband, and digital service. In this 26th year of mobile service, AIS has maintained its leading position with 48% revenue market share and is serving 40.6 million subscribers nationwide. AIS has 4G/3G/2G networks, covering 98% of populations at the end of 2016. In 2015, AIS started a new fixed broadband business through a pure fiber optic network under the brand ‘AIS Fibre’. As of 1Q17, AIS Fibre had 373,900 subscribers with service coverage of 5.2mn homepass in 28 provinces. Striving to become a significant player in the next 3 years, we continue to expand our business and build stronger operational foundation. The last part of AIS' core business is digital service, focusing on 5 key areas; video, game, mobile banking, cloud and M2M. For video service, AIS developed AIS PLAY, a video-content mobile application and AIS PLAYBOX, which is a set top box for home entertainment via AIS Fibre. AIS’ subsidiaries operate various telecommunications related businesses including domestic mobile service, international direct dialing services, and international roaming services etc. The Thailand’s telecommunication industry has been regulated under the National Broadcasting and Telecommunication Commission (“NBTC”). AIS granted the license to operate business from the NBTC as follows; 2100MHz spectrum license: Advanced Wireless Network (AWN), a wholly-owned subsidiary of AIS, received a 15-year 2100MHz spectrum license (2x15MHz bandwidth), at the bidding cost of Bt14.6bn in December 2012. On the license scheme, service revenues are subjected to annual license fee of 5.25% and network ownership belongs to AWN. This spectrum has been invested for 3G coverage and capacity. The 2100MHz network is now used for 3G and 4G services. 1800MHz spectrum license: AWN won a spectrum license of 1800MHz (2x15MHz bandwidth) from the auction held by the NBTC in November 2015 at the bidding cost of Bt41bn. The license is valid for 18 years until 2033 and also subjected to annual license fee of 5.25%. The 1800MHz spectrum is currently deployed for 4G LTE and LTE-A services. 900MHz spectrum license: AWN acquired a spectrum license of 900MHz (2x10MHz bandwidth) from the re-auction in May 2016 at the bidding cost of Bt76bn. The license is valid for 15 years until 2031 and also subjected to annual license fee of 5.25%. The 900MHz is currently used to deploy 2G, 3G and 4G. All these 3 spectrums are deployed for 2CA (1800/2100) and 3CA (900/1800/2100) technology in density areas.

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