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13 พฤศจิกายน 2562
รหัสงาน: BK-150146
SS&C - Client Support Consultant

Position Overview:

The Client Support Consultant is responsible for providing I&IM product support to the global client base. They will respond to queries, enquiries and issues raised by clients and provide resolutions to cases received via telephone and on line enquiries via our Salesforce portal. They are responsible for incident management, active management of the client case queue and the creation of “how to” documents to better educate clients on our products.

The Client Support Consultant will collaborate with their colleagues and senior members of the team, both within the group and with other internal business areas, to ensure that client satisfaction is maintained at the highest possible level.  This individual will be responsible for increasing the quantity and quality of the I&IM Service Centre Portal knowledge base through active authoring of articles.

Essential Day-to-Day Responsibilities:

  • Under limited supervision, investigate and resolve client incidents and problems; actively manage client case queue
  • Provide direct phone support to clients when required, log and classify all issues and requests in the call tracking database
  • Continually work to deepen product and industry knowledge
  • Manage the case resolution process for clients by following defined procedures and ensuring cases are resolved within target response times
  • Exchange and share knowledge with the team to maximize knowledge and the effectiveness
  • Identify and escalate problems affecting a number of clients or influencing the timely resolution of one client’s enquiry
  • Contribute to the “How to” Knowledge Base by authoring required volume of materials of high-quality and accuracy with close attention to detail

Education:

  • Bachelor’s degree in business or equivalent preferred.

Required Skills:                                               

  • 1 to 5 years providing support on a software product
  • 1 to 5 years providing client support and solving client issues
  • Ability to manage high pressure client situations and build trust with the clients.
  • Self-motivated, “Find a way to get it done” attitude
  • Outstanding time management skills and attention to details
  • Ability to troubleshoot details while maintaining the “big picture” view
  • Ability to synthesize and communicate complex technical issues to non-technical audiences
  • Ability to communicate well with both internal and external audiences using excellent interpersonal, client management and communications skills
  • General knowledge of hardware and software technologies related to Company's products

Desired Skills:

  • 1 to 5 years experience in the Financial industry, ideally with experience within investment management industry
  • Experience with investment management applications such as SS&C PORTIA, CAMRA, HiPortfolio, Pacer, HiPortfolio, Sungard, SimCorp, PAM, Eagle or Advent is a plus
  • Able to work on shift & public holiday. Shift & transportation allowance will be given.

 

To get fast consideration, we encourage you to apply via our job portal by clicking "Apply Now" button below.

SS&C Technologies Inc.

Human Resources Department - Talent Acquisition

6th  Floor, RSU Tower 571 Sukhumvit Road, North Klongton,

Wattana, Bangkok 10110

Phone : (662) 0988259


รายละเอียดงาน:

สวัสดิการ
  • ทำงานสัปดาห์ละ 5 วัน
  • เงินโบนัสตามผลงาน
  • มีเวลาการทำงานที่ยืดหยุ่น
  • ประกันสุขภาพ
  • สิทธิการเบิกค่าทันตกรรม
  • ประกันชีวิต

DST Worldwide Services (Thailand) Limited
DST IT Services 100% subsidiary of DST Systems INC, located in Bangkok, Thailand. We carry out development of IT products, IT solutions and Information Technology Enabled Services (ITES). DST IT Services has nearly 700 employees working in the Bangkok offshore center and another 150 employees in our sister company DST Financial Services International. DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world's most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.  We work with companies in some of the world's most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of an capitalize on customer, business and regulatory change. Mastering complexity is not an end-state. It's a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.  CAREERS Our people are at the cornerstone of our success. We have the dedication, drive and commitment to achieve exceptional performance and are empowered to deliver outstanding solutions for our clients. At the same time we are proud, positive and committed to our company and display high standards of ethical conduct at all times. We believe that the key to our future success lies in the caliber of the people we employ, and as such we offer a wide range of benefits to ensure high-achievers are rewarded: Excellent base salaries Performance related annual bonuses Provident fund International Career opportunities Comprehensive training plans Overseas training and international business travel Social functions and team activities Life/accidental/disability insurance Medical insurance (employee, spouse with marriage certificate and children) / Optical care Annual leave  Due to our business expansion, we are looking for well-qualified and motivated individual to join our organization.

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