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03 December 2019
Job ID: SP-11107
Head of Operation (Warehouse Management & Logistic)

Head of Operation (Warehouse Management & Logistic)

Work Objective:

  • Control/Manage (both B2C and B2B) operation and ensure theactual operational KPIswill be matching with SLA mutually agreed with customers
  • Be responsible for conducting the optimization or any process improvementsincluding cost saving projects assigned
  • Be in charge of Facility improvement and Safety and Security assuranceto all employees at fulfillment center
  • Budget controlling; labor (headcount and OT), handling materials, packaging, consumable materials etc.


  • Manages and control the overall operation of B2C and B2B
    • Lead teams of almost 60 personnel in the fulfillment center
    • Liaise with all clients/customers to smoothen the whole processes as well as prioritize tasks according to marketing campaigns
    • Plan, establish and develop procedures and SOP to improve productivity and efficiency of the whole operation
    • Summarize the weekly and monthly reports on key operational index
  • Budget and cost control
    • Manage the operation costs; labor (headcount and OT), handling materials, packaging, consumable materials etc.
    • Initiate the continuous improvements in any processes to gain better productivity and costs
    • Ensure all facility related tasks and MHE will be kept monitoring and maintaining
  • People engagement and development
    • Recruit and train warehouse staff as well as build up team motivation with right attitudes and culture
    • Cooperate and undertake all other related assignments from superior managers
  • Documentation
    • Help review/maintain the contract done with related subcontractors such as labor agency, warehouse landlord, Forklift provider etc.
    • Review the billing submitted


  • Male or female, aged 33 - 40 years old.
  • At least Bachelor’s Degree in Logistics or any related field.
  • At least 8 years of relevant experience in warehouse and logistics management.
  • 4 years plus experience at the management level.
  • Logical mind-set and methodical with good problem solving skills.
  • Have leadership skills, highly responsible, possess attention to details, team player and can work systematically.
  • Able to work well under pressure within deadlines.
  • Good communication skills in English and Thai, including communications via email.
  • Strong decision making skill
  • 1-2 years of recent working experiences in E-Commerce business would be a plus
  • Able to work 6 days per week (Mon - Sat, 09:00-18:00)
  • Able to work at warehouse (TPARK Bangplee 3 - Teparak Rd. km19)

 Skill and Knowledge:              

  • Strong service orientation; works harmoniously and effectively with others as part of a team.
  • Ability to build and foster teams, gain commitment from others and effectively manage the decision-making process.
  • Creative problem solving and innovative approaches to complex problems.
  • Must possess exceptional leadership, mentoring and coaching skills.
  • Ability to make sound decisions and have the multi-task skill within the limited timeline given
  • Strong oral and written communication skills.
  • Biz and Intellectual skill for understanding of warehouse management and supply chain/logistics trends.
  • Computer skills: MS Office (Word, PowerPoint, Excel, and Access)
  • Good presentation skills
  • Good interpersonal skills
  • Project management skills
  • Fair to good English skill

Apply Now

Job Details:

  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Medical insurance
  • Dental insurance
  • Life insurance

Ascend Group Co., Ltd.
About Ascend Group Ascend Group comprises of online businesses with presence across 6 countries in Southeast Asia. We are passionate talents with a dream to redefine the paradigm of businesses and living by our mission of creating opportunities for all through world-class digital platforms and services.  We operate several businesses under many recognizable brands on the market that includes: Fintech / E - Payment   TrueMoney Ascend Nano   E - Commerce / E - Procurement   WeLoveShopping WeMall Pantavanij Ascend Travel Fulfillment   Aden   Digital Enablers   TrueIDC Egg Digital   Come join us to make a difference to millions of lives in Thailand and  the region  through the power of digital transformation !   Apply now for the opportunity to be proud in having a truly meaningful and rewarding career that awaits you .   Benefits:   Five - day work week Flexible working hours Life insurance Medical insurance Performance bonus Provident Fund
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