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11 September 2019
Job ID: BK-133193
Customer Services and Asset Management Executive

Reports to and Location: Customer Service & Asset Management Manager – Thailand

Major/Key Accountabilities

  • Respond to customer calls/email of all requests, enquires and complaints.
  • Training customer up for asset control at their site which include the right process and the right E-Tool
  • Responsible for invoice accuracy and troubleshooting of invoice errors.
  • Key coordinator between trading partners for transactional issue/error
  • Weekly and monthly transaction processing for customers such as uploading files, reconcile and correction
  • Monitor key account customer performance and KPI report
  • Administrative task of departments: scan and copy docket or CMD/check detail of labor of stock buffer.
  • Key Raw data transaction of some customers and process in myCHEP
  • Monitor and create complaint and close complaint in Siebel
  • To support other function case found transaction problem
  • To create activities in Siebel i.e CS & AM team activities of write off/compensation
  • To run raw data from BW /SAP to support customers as request
  • To support and be window channel case support customers below 80 account (medium and small size customer business)


  • Export raw data from Siebel for preparation CSAM activities report
  • Visit report ( Monthly KPI customer)
  • Customer Feedback Report
  • Activities report in Siebel
  • Open customer complaint case in Siebel within 24 hrs.
  • Close customer complaint (after manager validate CAR from other parities within 14 days)
  • % Loss and excess of stock audit result against yearly target
  • 00% of monthly invoice closing
  • % achievement of total pallets counted quantity against target
  • Customer satisfaction(NPS)

Authority/ Decision Making

  • View, adjust and amend customer transactional data

Key contacts

Internal External

  • Finance
  • Business Development
  • Supply Chain


  • All existing customer


  • Bachelor degree of science, statistic or accounting or related faculty
  • Professional accounting qualification recognised by a professional body


  • Customer Service officer or Help Desk in which also provide technical support to customer

Skills and Knowledge

  • Able to work with detail and perform data analysis
  • Good communication skill verbal and written
  • Teaching and training skill
  • MS(Excel ,Word, Power point)
  • Service Mind and problem solving skill

Interested candidate are encouraged to apply in writing with a detailed resume, and cover letter addressing the above accountabilities and criteria, including salary expectations.


(Only short-listed candidates will be notified on the outcome of their application)

Apply Now

Job Details:

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

CHEP (Thailand) Ltd.
URGENTLY REQUIRED !!! CHEP ( is the global leader in returnable and reusable packaging services. Combining superior technology and an asset base of more than 500 million pallets and containers. CHEP offers its customers exceptional value, a platform that enables reduction in customer product damage and an environmentally sustainable logistics solution in 60 countries. CHEP Thailand is looking for dynamic, innovative and forward-thinking talents to join the team and grow his/her career with us in CHEP.

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