Transportation & Logistics Jobs 762 Jobs

Reports to and Location: Customer Service & Asset Management Manager – Thailand

Major/Key Accountabilities

• Respond to customer calls/email of all requests, enquires and complaints.
• Training customer up for asset control at their site which include the right process and the right E-Tool
• Responsible for invoice accuracy and troubleshooting of invoice errors.
• Key coordinator between trading partners for transactional issue/error
• Weekly and monthly transaction processing for customers such as uploading files, reconcile and correction
• Monitor key account customer performance and KPI report
• Administrative task of departments: scan and copy docket or CMD/check detail of labor of stock buffer.
• Key Raw data transaction of some customers and process in myCHEP
• Monitor and create complaint and close complaint in Siebel
• To support other function case found transaction problem
• To create activities in Siebel i.e CS & AM team activities of write off/compensation
• To run raw data from BW /SAP to support customers as request
• To support and be window channel case support customers below 80 account (medium and small size customer business)

Measures

• Export raw data from Siebel for preparation CSAM activities report
• Visit report ( Monthly KPI customer)
• Customer Feedback Report
• Activities report in Siebel
• Open customer complaint case in Siebel within 24 hrs.
• Close customer complaint (after manager validate CAR from other parities within 14 days)
• % Loss and excess of stock audit result against yearly target
• 00% of monthly invoice closing
• % achievement of total pallets counted quantity against target
• Customer satisfaction(NPS)

Authority/ Decision Making

• View, adjust and amend customer transactional data

Key contacts

Internal External

• Finance
• Business Development
• Supply Chain

External

• All existing customer

Qualifications

• Bachelor degree of science, statistic or accounting or related faculty
• Professional accounting qualification recognised by a professional body

Experience

• Customer Service officer or Help Desk in which also provide technical support to customer

Skills and Knowledge

• Able to work with detail and perform data analysis
• Good communication skill verbal and written
• Teaching and training skill
• MS(Excel ,Word, Power point)
• Service Mind and problem solving skill

Interested candidate are encouraged to apply in writing with a detailed resume, and cover letter addressing the above accountabilities and criteria, including salary expectations.

 Website: www.chep.com

(Only short-listed candidates will be notified on the outcome of their application)