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11 September 2019
Job ID: BK-133193
Customer Services and Asset Management Executive

Reports to and Location: Customer Service & Asset Management Manager – Thailand

Major/Key Accountabilities

  • Respond to customer calls/email of all requests, enquires and complaints.
  • Training customer up for asset control at their site which include the right process and the right E-Tool
  • Responsible for invoice accuracy and troubleshooting of invoice errors.
  • Key coordinator between trading partners for transactional issue/error
  • Weekly and monthly transaction processing for customers such as uploading files, reconcile and correction
  • Monitor key account customer performance and KPI report
  • Administrative task of departments: scan and copy docket or CMD/check detail of labor of stock buffer.
  • Key Raw data transaction of some customers and process in myCHEP
  • Monitor and create complaint and close complaint in Siebel
  • To support other function case found transaction problem
  • To create activities in Siebel i.e CS & AM team activities of write off/compensation
  • To run raw data from BW /SAP to support customers as request
  • To support and be window channel case support customers below 80 account (medium and small size customer business)

Measures

  • Export raw data from Siebel for preparation CSAM activities report
  • Visit report ( Monthly KPI customer)
  • Customer Feedback Report
  • Activities report in Siebel
  • Open customer complaint case in Siebel within 24 hrs.
  • Close customer complaint (after manager validate CAR from other parities within 14 days)
  • % Loss and excess of stock audit result against yearly target
  • 00% of monthly invoice closing
  • % achievement of total pallets counted quantity against target
  • Customer satisfaction(NPS)

Authority/ Decision Making

  • View, adjust and amend customer transactional data

Key contacts

Internal External

  • Finance
  • Business Development
  • Supply Chain

External

  • All existing customer

Qualifications

  • Bachelor degree of science, statistic or accounting or related faculty
  • Professional accounting qualification recognised by a professional body

Experience

  • Customer Service officer or Help Desk in which also provide technical support to customer

Skills and Knowledge

  • Able to work with detail and perform data analysis
  • Good communication skill verbal and written
  • Teaching and training skill
  • MS(Excel ,Word, Power point)
  • Service Mind and problem solving skill

Interested candidate are encouraged to apply in writing with a detailed resume, and cover letter addressing the above accountabilities and criteria, including salary expectations.

 Website: www.chep.com

(Only short-listed candidates will be notified on the outcome of their application)

Apply Now

Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

CHEP (Thailand) Ltd.
URGENTLY REQUIRED !!! CHEP (www.chep.com) is the global leader in returnable and reusable packaging services. Combining superior technology and an asset base of more than 500 million pallets and containers. CHEP offers its customers exceptional value, a platform that enables reduction in customer product damage and an environmentally sustainable logistics solution in 60 countries. CHEP Thailand is looking for dynamic, innovative and forward-thinking talents to join the team and grow his/her career with us in CHEP.

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