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15 November 2019
Job ID: BK-155171
Customer Service (Corporate Customer Care)/พนักงานดูแลลูกค้าองค์กร

Essential Responsibilities
- Handling and resolving all student requests and complaints
- Following up with clients and taking action to ensure customer satisfaction
- Administrative tasks, including recording student attendance, scheduling, and
processing reports
- Conducting surveys for quality assurance
- Coordinating across various departments to prepare training courses
- Processing textbook orders and keeping track of inventory
- Visiting clients and helping give orientations
- Designing reports and certificates
- Translating English-to-Thai and Thai-to-English as needed
- Answering client telephone calls and corresponding with clients over LINE
- Coordinating with teachers about record-keeping and assisting teachers when needed
- Observing teachers to evaluate performance for quality assurance
- Help students to resolve technical issues as they arise.

- Strong command of the English language (TOEIC Score: 550+)
- Prior experience in administration and customer service strongly desired
- Service and task-oriented mind
- Friendly and a good team player who can take initiative
- Excellent social skills, charismatic, and a good presenter
- Strong English written communication skills
- Can work well under pressure
- Good computer skills; ability to use Microsoft Office and Adobe InDesign
strongly desired
- Hard working and driven to succeed
- Very detail-oriented and accurate
- Thai nationality

-Salary (negotiable)
-Monday - Friday (10am - 7pm / 1-hour break)
-Workspace Area: Lake Rajada Building Office Complex Asoke

Apply Now

Job Details:

  • Five-day work week
  • Transportation allowance
  • Life insurance

KWL Co., Ltd.
Education is the key to success, and The Knowledge holds the master key! We provide personalized English tutoring to young professionals, Thai training to expats living in Thailand, and language and skills development training to many of Thailand's largest corporations. We treat our team like our family, provide great opportunities for career development, and have ambitious growth plans for the business we care about deeply. AND WE ARE HIRING! But we’re not looking for average Joe’s, we're looking for ambitious, skilled, and passionate professionals; people who understand what it means to be a team player and know how to deliver exceptional projects to help us meet our business goals. If you have drive, charisma and energy  and want to work with our awesome team then keep reading because we have a great opportunity opening now. For further information please Apply Now with a detailed covering letter referencing the specifications in this advert. Don’t be lazy and copy and paste the same covering letter you do for every other job application, write us a personal letter and explain why you’re amazing and why you will be an amazing part of our team. Please also attach your C.V .

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