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08 August 2019
Job ID: BK-119848
Customer Service Trainer (Soft Skill)


  • Develop training roadmap and training competency for both new staff and re-current training.
  • Analysis training needed from customer satisfaction survey.
  • Initiate, develop and provide attractive training materials for CS excellence, MOT, Service code of conduct and hard skill to nationwide service center staff and online training system.
  • Provide effective training to enhance customer satisfaction and increase customer service excellence both off line and on line.
  • Implement full cycle of Training program from training need analysis, conducting training course both in house and public training and implementing training evaluation/Coach for Customer Service team to ensure that customer satisfaction is improved continuously.



  • Bachelor's Degree or higher in HRM or HRD, Psychology or other related fields
  • at least 6 years’ experience in Customer Service Training or Training and Development which is in service business is preferable. Fresh graduate also welcome  
  • Strong knowledge in training and development skills such a competency
  • Mature, dynamic and service mind, together with ability to work well under pressure
  • Good presentation, communication, coaching motivation and interpersonal skills
  • Good command of spoken and written English as well as computer skills
  • Strong in driving results and people management and development
  • Having capability to create training content and deliver skill is a plus.


Job Details:
  • Employment Type:
    Full Time, Permanent
  • Required Experience:
    6 years
  • Company Industry:
    Human Resources Management / Consultancy
  • Location:
    Sathorn, Bangkok, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

Thai Samsung Electronics Co., Ltd.
Thai Samsung Electronics Co., Ltd.   33rd- 35th Floor Empire Tower, 1 South Sathorn Rd.,   Yannawa, Sathorn, Bangkok 10120 Website:

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