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27 August 2026
Job ID: BK-267515
Customer Service Executive - Food Science (Toeic Score 550 up)
Salary negotiable

SPECIFIC RESPONSIBILITIES


  • Respond to client inquiries in a professional and timely manner.

  • Prepare and distribute invoices to clients and sales affiliates according to relevant procedures.

  • Ensure inspection certificates for local clients are not released before payment settlement or clearance of pending outstanding invoices.

  • Coordinate with the laboratory regarding testing and analysis requirements, including signing laboratory analysis requests when necessary.

  • Support investigations related to internal/external complaints and claims.

  • Identify training needs and recommend appropriate training programs for continuous improvement and capability enhancement.

  • Identify and record issues that significantly impact work efficiency, productivity, or service quality, and regularly discuss improvement solutions with the Manager and related team members.

  • Act as a deputy for the Customer Service Supervisor during their absence.


REQUIRED SKILLS

  • Bachelor's degree in Food Science, Food Technology, Food Engineering or related in Food product.

  • Strong leadership skills with the ability to coordinate and motivate a team toward common goals.

  • Technical knowledge and experience in a related field.

  • Ability to work independently and manage multiple tasks simultaneously.

  • Good coordination skills with clients, suppliers, shipping agents/forwarders, government authorities, and internal departments.

  • Strong communication and interpersonal skills.

  • Able to make decisions quickly and work effectively under pressure.

  • Proactive mindset with the ability to challenge the status quo and drive continuous improvement.


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Job Details:
  • Job Functions:
  • Location:
    Bangkok, Thailand
  • Salary:
    Salary negotiable

SGS (Thailand) Limited
https://www.sgs.co.th/
The SGS Group is the largest verification, testing and certification, organization in the world. SGS was founded in 1878. Today, the SGS brand is recognised as the global benchmark for the highest standards of expertise, quality and Integrity. Commenced its operations in Thailand. In 1951, SGS Thailand currently employs over 800 staff in Bangkok head office and branch offices in Eastern Seaboard, Haadyai, Chiang Mai and Korat. SGS (Thailand) Limited has openings for the positions of:

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