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29 May 2020
Job ID: BK-217891
Urgently Required!!! Senior Technical Support Engineer-Collaboration Solutions

Qualification:

  • Thai Nationality
  • Bachelor Degree in Computer Engineering, Electronic Engineering, Telecommunication Electronics, or other computer/IT related fields.
  • Minimum of 3 years’ experience in technical implementation, deployment, support, and troubleshooting of Collaboration Solutions, Video Conference and/or Unified Communication
  • Cisco CCNP or CCNA for Collaboration is perfer
  • Strong skill and knowledge Collaboration and Voice/Video conference system.
  • Good interpersonal and communication skills, and able to work/support well with overseas experts.
  • Good customer service mind and customer relationship creation.
  • Good command of both spoken and written English is a plus.

Responsibilities:

  • To perform system integration, implementation, configuration, and deployment of collaboration solution, unified communication solution, video conference and related solutions.
  • To provide technical support for maintenance contract and warranty projects.
  • To be available for on-call, remote, and on-site support to end customer.
  • To assist presales projects during the PoC and demo processes.
  • To assist develop solution design, specification, proposal, and competitive analysis.
  • To develop project delivery document including implementation plan, as built diagram, configuration manual, user guide, and operation manual.
  • To perform troubleshooting, resolve technical issues, and escalate the issue to vendor support team while retain ownership of customer issues until it is completely resolved and accepted by another individual.
  • To perform professional services jobs as required.

Benefits:

  • Opportunity to work and learn from World Class Vendor
  • Opportunity to work with Large Enterprise Customer
  • Competitive Salary
  • Medical Insurance (Healthcare)
  • Transportation Allowance
  • Related Trainings and Certifications Support
  • Incentive and Bonus

We offer attractive salary, commission, fringe benefits, and opportunities for overseas training. Qualified candidates please send resume, complete transcript, recent photo and expected salary to

Human Resources Manager
WORLD INFORMATION TECHNOLOGY CO., LTD.


141/24 Skulthai Surawong Tower, 19B Floor,
Surawongse Road, Bangrak, Bangkok 10500
Tel: 0-2237-3555 Fax. 0-2236-2333
Website : www.wit.co.th

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Job Details:

World Information Technology Co., Ltd.
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