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08 October 2019
Job ID: BK-143448
Business Process and Technology Change Lead

About this role:

  • To lead all Business and Technology change for the Thailand business and work on behalf of the Thailand CEO and be primarily responsible for the day-to-day direction of the Business Process and IT change team, performing the role of an Agile Product Owner.

Key Responsibilities:


  • Join the Thailand leadership team as an active member to lead the business, company strategy, vision and culture.
  • Work with other leaders to ensure that the business results and priorities are on track.
  • Support and maintain the Company’s philosophy and values; lead by example and be a key role model in living the DirectAsia values - Bold, Bright & Direct.
  • Develop and drive a culture that supports coaching, developing and motivating employees to perform to their highest standards.
  • Contribute to both the strategic and tactical planning of the business.
  • Ensure that all budget and performance targets are met or exceeded, including profitability of the portfolio.

 Business Process and Technology Change

  • Be the Technology change gatekeeper, responsible for ensuring that business changes requiring technology development are appropriately thought through, defined, prioritized, planned, tested and executed.
  • Prioritise and re-prioritise Technology change in order to meet business needs and according to business value and optimise the IT change cycle capacity.
  • Create and continually maintain the Technology Change Backlog and ensures that the Technology Change Backlog is groomed prior to planning meetings in order for the team to remain productive.
  • Develop initiatives and implement the best practices for continuous business process improvements.
  • Plan, implement and monitor business process changes for projects. Keep track and communicate status of business initiative projects to management.
  • Assist in budget planning, resource allocation, and schedule to implement process improvements.
  • Assist in making business decisions relating to system implementation, modification, maintenance.
  • Work with the Thailand leadership team to:
  • understand the strategy, priorities for and the operational challenges facing the TH business up to 2 years ahead to allow for change activities to be appropriately prioritised.
  • understand and translate requirements for the IT development team.
  • Work with the IT team to:
  • ensure the team works on the highest value changes in relation to the TH business priorities.
  • answer day-to-day questions of functionality or facilitate answers from the appropriate subject matter expert.
  • better understand technical solutions in order to find optimal solutions.
  • specify, write acceptance criteria, write and organize user stories.
  • assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprint.
  • assist with release planning to define the combined set of features that constitute a production release.

 Broader Technology Change

  • Continuously engage all stakeholders to ensure the team is building the right things and delivering value.
  • Continuously remind the team of business vision and goals at the beginning of every release and sprint.
  • Continuously review progress and accept or reject the work done at the end of every sprint (where appropriate, the reprioritisation of incomplete or incorrect work).
  • Communicate status regularly to stakeholders including progress and rationale for day-to-day decisions.
  • Ensure that all channels of communication are open and that the team has the right amount of support to succeed.


  • Minimum of bachelor degree in any related fields
  • Knowledge of motor insurance products, underwriting process, policy administration life cycle and operational processes would be an advantage
  • Having experiences working with a team to deliver complex multi-faced projects
  • Awareness of Agile methodologies and possessing a commercial view
  • Strong leadership and effective communication 
  • Fluent in English and Thai, both verbal and written

At DirectAsia Thailand, we offer an attractive remuneration package, fun and lively work environment.

To apply for this role, please submit your resume with expected base salary online (by clicking on 'Apply Now').  We thank to all interested applicants, but only shortlisted candidates will be contacted for an interview.

Apply Now

Job Details:
  • Employment Type:
    Full Time, Permanent
  • Required Qualification:
  • Job Functions:
  • Company Industry:
    Insurance / Pension Funding
  • Location:
    Sathorn, Bangkok, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

Direct Asia (Thailand) Co., Ltd.
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