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28 August 2019
Job ID: BK-127920
CUSTOMER SUPPORT SPECIALIST - GLOBAL PAYMENT SERVICES

Our client is an innovative European Fintech start-up that operates in the overseas and end-to-end payment space that was created to complete with traditional payment services (i.e; Banks) to lower costs and speed of transactional completeness. With a regional office and development center in Hong Kong our client’s global support operations is located in the Central Business District of Bangkok, and there is a rare opportunity for an experienced Customer Support specialist to take on the following role:

BANGKOK – OVERSEAS / END-TO-END PAYMENT SERVICES                                                            

  • Provision of customer support : meeting the needs of existing clients either by answering questions directly or passing queries through to the operations and compliance teams.
  • Cross-communication : Ability to communicate with Marketing and Sales department to assess clients sentiments about E-banking experience.
  • Problem-solving: resolve client related issues with the help of other departments both in Thailand and regionally.

Qualifications:

  • Qualified with a degree in a related subject.
  • 2+ years of customer support experience preferably within the banking or payments sector
  • Problem solving skills: candidate will be required to demonstrate the ability to autonomously solve problems as new products are introduced to the platform.
  • Interpersonal skills: personable, approachable, positive and the ability to work in a high-pressure environment with a diverse mix of clients and staff.
  • Workflow management: ability to multi-task, prioritise and manage deadlines.
  • Very Good English abilities.

Our client offers an attractive job prospect to the right candidate alongside a solid remuneration package with company benefits that include generous leave benefits and comprehensive medical and insurance coverages.

All interested candidates, please submit your resume stating your present and expected salary and ref. CUSTOMER SUPPORT SPECIALIST fax 02 726 9217, or email to  Apply Now

Campanella and Associates Recruitment Company Limited

Smart Search is a subsidiary of Campanella and Associates Recruitment Company Limited

Floor 12th (office 3) Major Tower Thonglor 

141 Sukhumvit 63 (Ekamai), Klongton-Nue, Wattana, Bangkok 10110

Website: www.ssrecruitment.com

Apply Now

Job Details:

SmartSearch Recruitment
https://www.ssrecruitment.com/
Smart Search commenced its operations in 2008, with the aim of assisting international and regional companies in Thailand and Asia Pacific in employing the right caliber personnel at middle-to-high levels of their organizations. We rely on our extensive database and network combined with advertised search and selection as the main sources for recruiting outstanding candidates. Smart Search is now a Partner of a Top 10 International Recruitment Partnership of Glasford International® (www.glasford.com) and uses an extensive network of professionals internationally to further expand our clients and candidate’s interests. With an experienced group of HR professionals each with over 2 years experience in executive level placements in Thailand, Smart Search prides itself on professionalism and a strict attention to detail. We believe strongly in people, systems, innovation and measurements. Our unique proposition is our people, and our commitment to providing both our candidates and clients exceptional service and solutions.

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