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17 July 2020
Job ID: BK-231962
Services Account Representative

At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology.  We need smart people too. People like you, who wants to work with people like us.

Services Account Representative

 

We are looking for an expert who will be the main customer contact for operational Technical Service matters, which includes facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support. The ideal candidate offers quality service with innovative solutions, looking to drive excellence in customer satisfaction
This is an Individual Contributor role where you will be travelling 50% of your time to our customer sites. This role is based in Bangkok.
 

What you will do

As Services Account Representative you will:

 

  • Manage customer relationships from an operational perspective through structured communication
  • Coordinate and follow-up the service events with customers
  • Coordinate and follow-up Service Contract execution and Service Contract fulfilment
  • Support the Service Contract preparation and creation process, confirm resources for delivery and support contract follow up and control
  • Analyze and follow up sales opportunities and promote services based on customer information, together with Service Account Manager
  • Provide input to the preparation of the sales strategy including Services Part of Key Account Plan by using internal and external data sources
  • Analyze and follow-up customer satisfaction results
  • Support customer inquiries; respond and channel it into the organization.
     
Who you are

We believe you have:

 

  • Bachelor’s degree holder in in business/administration/industrial engineering or equivalent
  • A expert with 5 – 8 years of experience in Services Support /Sales Coordination/ Administration/ Technical support areas and having contact with customers
  • Have a strong balance between customer management & selling skills
  • Customer oriented
  • Results driven / Service minded / Organized and systematic
  • Ability to balance competing priorities
  • Excellent communication skills in verbal and written
  • Team player and Hard Working attitude
  • Fluent in Thai and intermediate/good level of English
     
We offer you

 

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible result
  • Equal opportunity employment experience that values difference and diversit
  • Market competitive compensation and benefits with flexible working arrangements
     
Apply now !

 

If you are inspired to share our responsibility of protecting food to protecting the planet, apply through our careers page on www.jobs.tetrapak.com.
This job posting expires on 15 August 2020

Apply Now

Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Medical insurance
  • Life insurance

Tetra Pak (Thailand) Limited
 TETRA PAK, is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, “PROTECTS WHAT’S GOOD™," reflects our vision to make food safe and available, everywhere. More information about Tetra Pak is available at www.tetrapak.com
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