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18 April 2019
Job ID: PH-1292
Front Office Manager

Job description:

  • Supervise and ensure the effectiveness of Front Office operation and management which includes Front Desk, Concierge, Porter and Reservation.
  • Ensure that all issues relating to guest satisfaction are dealt with and followed up in a timely and professionally manner.
  • Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
  • Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
  • Check and deal with regularly all documents and correspondence related to bookings in order to detect double-bookings, non guaranteed bookings, filing errors, and other inaccuracies.
  • Supervise handling guest history and guest requirement efficiently.
  • Monitor and track performance of digital campaigns using analytics to produce reports.
  • Handle relevant comments or complains of hotel guests and informs to the Management through guest response program.
  • Provide assistance and friendly gesture to local representatives of tour operators and travel agencies; forward any relevant comments to the Management.

       Work experience:

  • Minimum 3 -5 years experience in Front Office operation or 2-3 years experience in Front Office management level
  • Bachelor degree in English, Business, Media, Marketing or a similar subject (or relevant experience)
  • Excellent English language communication skill
  • Good personality with positive attitude and Service Mind.
  • Work as a part of Team and Leadership Skill.
  • Flexible and prompt to learn and train.
  • Experience in a similar capacity in a hotel.

Job Details:
  • Employment Type:
    Full Time
  • Required Qualification:
  • Required Experience:
    3 years
  • Location:
    Phuket, Thailand
  • Salary:
    Salary negotiable

Khaolak Merlin Resort
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