10 September 2019
Job ID: PH-1837
Front Desk Leader and Administrator

We are looking for a Resort Front Desk Leader to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Leader responsibilities include registering guests, managing reservations and providing customer service, managing payments, and maintaining rooms and resort area.

Ultimately, you will help to create a pleasant and memorable stay for our guests.

TAO Resort & Villas is located Bang Tao area, Thalang district, Phuket.

 

Responsibilities:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Manage housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Maintain updated records of bookings and payments

 

Requirements:

Fluent in English language

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus

Experience with hotel reservations software (eg. Cloudbeds) is a plus

 

Benefits:

Annual leave 10 days

Training leading to opportunity to be promoted to Resort Manager position


Job Details:
  • Employment Type:
    Full Time, Part Time, Permanent
  • Career Level:
    Entry Level
  • Required Qualification:
    High School Certificate
  • Job Functions:
  • Company Industry:
    Hospitality / Catering
  • Location:
    Surin, Phuket, Thailand
  • Salary:
    ฿13,000 - ฿17,000/mo (Salary negotiable)

Benefits:
  • Overtime pay
  • Education allowance

TAO Resort & Villas Phuket

TAO Resort & Villas is located Bang Tao area, Thalang district, Phuket.