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19 June 2020
Job ID: PH-2570
IT Support

MICROCUBE is a leading business solutions consulting company, with a proven track record in helping our customers accomplish their business objectives by integrating processes, technologies and people in the most seamless and cost-effective manner. As a reseller of Epicor and other complementary solutions, we provide end-to-end services including business consulting, solution architecture design, project management and implementation, solution enhancements, and support and maintenance services to organizations running iScala solutions as their strategic IT platform.

Main Duties & Responsibilities

The qualified candidate is responsible for:

  • troubleshooting daily ticket and user problem by follow customer SLA.
  • working closely with support team lead to understand features, configurations and elements of  each application.
  • Good coordination communication in English.
  • Skill Training and Demo on customer site as assigned.
  • Able to travelling for onsite support event out of Bangkok and Oversea.


  • Bachelor in Information Technology, Computer Science, Computer Engineering and related fields
  • 0 – 2 years of experience in application troubleshooting and related competences
  • Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation and proactive.
  • Be able to write, read and speak English, especially
  • Good knowledge on MS SQL and VBA.
  • Be able to work at home during late night or early morning for deployment as assigned (not every day, at least once a week for scheduled deployment).
  • Own transportation with valid driver’s license and able to travel out of Bangkok and travelling aboard when required
  • Be able to work as a team, will to learn, and very detailed oriented.
  • Self motivation and service mind.
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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Entry Level
  • Required Qualification:
  • Location:
    Phuket, Thailand
  • Salary:
    Salary negotiable

Liva Group Co., Ltd.
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