05 August 2019
Job ID: PH-1718
Consular and Passport Officer

*The Embassy will accept the application through the Embassy’s recruitment email address only, DO NOT click Apply/Apply Now on JobCute advertisement page* สถานเอกอัครราชทูตออสเตรเลียรับใบสมัครผ่านทางอีเมลของแผนกทรัพยากรบุคคลเท่านั้น*

**To access the Embassy’s recruitment email address, please visit www.thailand.embassy.gov.au, under ‘About Us’ and ‘Job Opportunity’** กรุณาไปที่เว็บไซต์ของสถานทูตฯสำหรับอีเมลของแผนกทรัพยากรบุคคล**

 ***Applications close on Tuesday, 20 August 2019, 4.30 pm (Bangkok Time) *** เปิดรับสมัครถึงวันอังคารที่ ๒๐ สิงหาคม ๒๕๖๒ เวลา ๑๖.๓๐ น. ***

 

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The Department of Foreign Affairs and Trade (DFAT) are inviting applications for Consular and Passport Officer which is a full-time position classified at Level 4 (LE4). The closing date for applications is Tuesday, 20 August 2019, 4.30pm (Bangkok time). The position is based at the Australian Consulate-General, Phuket, Thailand, www.phuket.consulate.gov.au 

A Position Description which also sets out specific skills and other specifications is attached.

How to Apply

 

For any application to be ELIGIBLE and therefore considered, it must include the following:

  • CV (Resume) - A maximum of two pages CV outlining previous relevant work experience in English language. Please include the names and contact details (phone number and email addresses) of two referees in the CV.
  • A Statement of Claim addressing each selection criterion. In no more than two A4 pages in total (600 words), tell us why you are the right person for the job. We want to know why you are interested in working with DFAT, what you can offer us, and how your skills, knowledge, experience and qualifications are applicable to a role at this level. Please provide examples to demonstrate your capability. For guidelines on how to write a Statement of Claims, please visit www.thailand.embassy.gov.au under ‘About Us’, ‘Job Opportunity’ and ‘Guidelines for addressing Selection Criteria’.
  • Please send your application to the Embassy's recruitment email address. 

    Please name the email subject ‘Application for LE4 Consular and Passport Officer – [insert first name and last name]’. For example, Application for LE4 Consular and Passport Officer – Sarah Smith.

    Enquiries regarding the position may be directed to the Human Resources Unit at the Embassy's recruitment email address.

     

     

    Selection Criteria

    Important Notice: Applicants must provide a brief written Statement of Claims to show their suitability. The Statement of Claims forms the most important part of the application, as this information, together with the resume, will be used to shortlist applicants for further consideration for the vacancy. There is no need for a covering letter.

    In addressing each criterion please ensure that you provide example(s) based on previous experience where available, to demonstrate your capability.

     

     

     

  • Demonstrated ability to learn, interpret and implement instructions and guidelines
  • High level interpersonal and negotiation skills, including the ability to deal tactfully and sensitively with clients and service providers
  • Demonstrated ability to perform effectively under pressure, manage multiple tasks, and use initiative and good judgment to resolve problems
  • Experience working in a team in a cross cultural environment
  • Experience providing courteous, effective and helpful assistance to clients in a customer service environment and with a demonstrated ability to resolve situations with difficult clients
  • Fluent written and oral communication skills in English and Thai (essential)
  •  

    Contract Conditions:

     

    Position:

    Consular and Passport Officer

    Work Level Classification:

    LE 4

    Commencement Salary:

    THB 52,239 per month

    Department:

    Department of Foreign Affairs and Trade (DFAT)

    Date of Commencement:

    As soon as possible

    Employment Period:

    Two years and six months

    Probationary Period:

    Three months

    Place of Work:

    Australian Consulate-General, Phuket, THAILAND

    Employment will be subject to a satisfactory medical and police/security checks. The actual start date will be confirmed following the outcome of the police checks which will be carried out in Thailand, Australia, any country where the successful candidate is a citizen, and any country where the successful candidate has resided for 6 months or more in the past 5 years. Please note that costs for police check in any country other than Thailand will be met by the successful candidate.

    For prospective expatriate employees, please note that all costs associated with the employee’s relocation to and stay in Phuket/Thailand, including visa fees, are the employee’s responsibility. The Embassy can provide limited assistance to the employee requesting a Thai visa and permit to stay.  It is the employees’ responsibility to obtain the relevant documents and ensure that they are compliant with immigration regulations.

    The Embassy is unable to assist with Thai Visa matters in relation to the spouse or partner or family members of an employee. Prospective applicants are advised to check their eligibility for a visa - and investigate living conditions and costs.

    Please note that only ELIGIBLE applications will be considered, and only short listed candidates will be contacted for interview and provided with feedback on the selection process, on request.

     

    Position Description

     

    AGENCY

    Department of Foreign Affairs and Trade

    POSITION NUMBER

    PK08002

    POSITION TITLE

    Consular and Passport Officer

    CLASSIFICATION

    LE4

    SECTION

    Australian Consulate–General Phuket

    REPORTS TO (TITLE)

    Consular and Passport Manger

     

    About the Department of Foreign Affairs and Trade 

    The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.

    The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

     

    About the position

    The Consular and Passport Officer has a critical role in supporting the Australian Consulate–General Phuket on a full-time basis. Under general direction, the Consular and Passport Officer provides efficient and secure passport and notarial services to Australian citizens living and travelling in Phuket, Phang Nga, Krabi and Surathani Provinces.  The position conducts passport interviews and processes applications whilst providing courteous, effective and helpful advice and assistance to Australians.  This position also provides support to family members in circumstances that include hospitalisation, arrest, death, welfare, whereabouts or crisis situations, and manages a range of administrative functions, including processing client fees.

     

    This position may be required to provide emergency consular assistance outside of office hours, and may be required to travel on an ad hoc basis.  This includes participating in an after-hours on-call duty roster.

     

    The key responsibilities of the position include, but are not limited to:

     

    • Provide a range of consular services, and advise and assist Australian citizens in line with the Consular Services Charter, in circumstances that include hospitalisation, arrest, death,welfare, whereabouts or a crisis situation
    • Arrange and actively participate in consular visits to hospitals, morgues, detention centres, prisons and other service providers
    • Develop and maintain effective working relationships with a range of stakeholders, including Thai government authorities (e.g. Royal Thai Police, Immigration Bureau and Corrections Department) and Thai medical and tourism service providers
    • Perform consular duties outside the embassy, involving the provision of consular protection to Australian citizens who require emergency consular assistance
    • Provide a range of passport services, including client interviews with Australian citizens in accordance with the Australian Passports Act
    • Respond to a range of consular and passport enquiries from the general public in person, by telephone and by email
    • Provide timely advice and reporting on consular and passport cases, including the drafting of correspondence
    • Provide a range of notarial acts and services consistent with Australian legislation and guidelines
    • Undertake a range of administrative functions, including the processing of client fees

     

    Qualifications/Experience

     

    • At least two years’ experience working in client services
    • Fluent written and oral communication skills in English and Thai (essential)
    • Demonstrated administrative skills, including the ability to prepare written reports and process accounts
    • Strong computer skills, including proficiency in Microsoft Office, and experience using databases
    • Tertiary qualifications in a related field would be highly desirable 

     

    Selection Criteria

    • Demonstrated ability to learn, interpret and implement instructions and guidelines
    • High level interpersonal and negotiation skills, including the ability to deal tactfully and sensitively with clients and service providers
    • Demonstrated ability to perform effectively under pressure, manage multiple tasks, and use initiative and good judgment to resolve problems
    • Experience working in a team in a cross cultural environment
    • Experience providing courteous, effective and helpful assistance to clients in a customer service environment and with a demonstrated ability to resolve situations with difficult clients
    • Fluent written and oral communication skills in English and Thai (essential)

     


    Job Details:

    Benefits:
    • Five-day work week
    • Overtime pay
    • Performance bonus
    • Flexible working hours
    • Travel allowance
    • Medical insurance
    • Dental insurance

    Australian Embassy
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