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07 October 2019
Job ID: PH-1934
Customer Care Administrator
Area  :    Phuket
Education Level  :   Degree
Salary   :   THB 25,000 – THB 30,000
Contact   :  HR Department

PRIMARY OBJECTIVES:

To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services

PRINCIPAL RESPONSIBILITIES:

  • Administer & oversee the customer care process
  • Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication
  • Assist with the development of working processes and operating SOP’s, supervise
  • Follow company processes ensuring member engagement
  • Effectively deliver member engagement programs to members and guests
  • Effectively deliver new-Member onboarding program
  • Assist with the distribution of Member Kits to Members
  • Assist with providing regular reporting requirements to Corporate
  • Assist with the delivery of 1-1 Member Education Program
  • Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level
  • Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround
  • Proven experience in problem solving & objection handling
  • Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround
  • Ensure quality business standards of service are delivered at all times
  • Behave in a professional manner and actively participate as a team member to achieve company and departmental goals
  • Adhere to all company policies

KEY POSITION CRITERIA:

  • 3-5 years’ experience in customer focused roles within, tourism, education and or travel industries in sales positions.
  • Fluent in Thai
  • Fluency in Mandarin & English highly desired
  • Hospitality industry reservation and services related working experience in manager roles
  • Good computer skills including previous experience using MS Word, Excel, Outlook
  • Strong communication and influencing skills
  • A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organisation
  • Positive thinking and not afraid of challenges,
  • Confident, flexible with the ability to work in a fast paced and changing environment
  • Flexibility in working schedule – ability to work weekends, public holidays, evenings as required

Benefits

As part of this exciting team you will be rewarded and recognized for your achievements with:

  • Global career advancements opportunities
  • Excellent company benefits
  • PLUS the chance to be part of a workplace that makes everyday a fun and exciting day

Send your Resume/CV & cover letter via Apply Now

Wyndham Destinations

12/1-9 Prabaramee Road, Patong Beach Phuket 83150, Thailand and

8/18-19 Moo 6 Kamala, Kathu , Phuket 83150, Thailand

Tel: 064-017-2153 Fax: 076-346-788

Website: www.wyndhamAP.com

Apply Now

Job Details:

Wyndham Destinations
ARE you looking for an opportunity to MAKE your MARK in the world of Vacation Ownership?  Club Wyndham Asia is ready in building the foundations of WYNDHAM in Phuket, Thailand!    We are seeking dedicated Sales Consultant   to join our team!       

Is this your company? Claim it now!