18 March 2019
Job ID: PH-1125
Revenue Analyst 1 position

POSITION SUMMARY

Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information. Assist in the preparation of the agenda and other supporting documents for sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties. Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner. Monitor the compliance with and participation in Company promotions and eCommerce channels.

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

CRITICAL TASKS

Revenue Administrative Duties

  • Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.
  • Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
  • Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.

Inventory Control

  • Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.
  • Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.
  • Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.
  • Monitor the compliance with and participation in Company promotions and eCommerce channels.

Computer Skills

  • Use computer systems and software packages to input, access, modify, store, or output information.
  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner
  • Thank guests with genuine appreciation and provide a fond farewell
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Accommodate and document special requests.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Perform other reasonable job duties as requested.

QUALIFICATIONS

  • High school diploma/G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience is required

Interested candidates are invited to email a full resume,

and enclosing a recent photograph to:

JW Marriott Phuket Resort & Spa231 Moo 3, Maikhao, Thalang, Phuket 83110 ThailandTel: +66 (0)76 338 000, Fax: +66 (0)76 348 354

Job Details:

Benefits:
  • Five-day work week
  • Medical insurance
  • Life insurance

JW Marriott Phuket Resort & Spa
URGENTLY REQUIRED !!! Where life just keeps getting better Welcome to Marriott International, Inc. You've found a place where you define what success means to you, and we help make it happen. It's where you'll be given the building blocks you need to forge a challenging new path, the hotel jobs/opportunities you want to expand your skills, and the benefits that let you live the life you want. You'll work alongside co-workers who share your enthusiasm about your hotel employment with Marriott. And you'll discover hospitality jobs that offer growth and promotions that will let you experience the career of a lifetime. Whether you’re applying for your first hospitality job or you are a career professional, Marriott offers success you can experience. Join us. We're Marriott.

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