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13 May 2019
Job ID: BK-76228
Engineer, Technical Services (Scientific Medical Instruments)

Job summary   

  • Supervise service technicians, foreman and employees on technical service assignments to provide timely and reliable technical services to customers and clients

General responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources

  • Supervise technical services assignments to comply with procedures and processes

  • Identify and suggest improvement initiatives to improve service quality, reduce turnaround time and optimize costs

  • Assign and coordinate work assignments and resolution of critical technical and procedural problems

  • Maintain service parts and tidiness of service vehicles and take corrective actions

  • Check usage, consumption and availability of service spares inventory to support the service business

  • Maintain and submit accurate records of preventative maintenance, installations, repairs, time, services, expenses, etc.

  • Develop and maintain good working relationships with suppliers and customers

  • Coordinate all customer queries and resolve issues in collaboration with the relevant departments

Leadership responsibilities        

  • Guide team to ensure effective delivery of team’s goals

  • Drive and manage learning and development of team in the area of Technical Service and DKSH behaviors to achieve team/function goals

  • Drive self-learning and improvement in the area of Technical Service and DKSH behaviors as part of continuous learning

Functional skills and knowledge             

  • Demonstrate working knowledge in scientific and medical instruments

  • Demonstrate working knowledge and experience in trouble-shooting of technology and scientific equipment

  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

  • Demonstrate fluency in local language and ideally in English, both written and spoken

Soft skills           

  • Positive Attitude, Good communicate


  • Diploma in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering) or related field

Work experience           

  • Minimum one to five years’ experience in a similar role

Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Entry Level
  • Required Qualification:
    Diploma of High Vocational Education
  • Required Experience:
    1 years
  • Job Functions:
  • Company Industry:
    Trading and Distribution
  • Location:
    Bangkok, Thailand
  • Salary:
    Salary negotiable

DKSH (Thailand) LImited
DKSH is the leading Market Expansion Services provider with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific. DKSH Business Unit Consumer Goods is Asia’s leading Market Expansion Services provider with a focus on fast moving consumer goods, food services, luxury goods, fashion and lifestyle products, as well as hair and skin cosmetics. The Business Unit’s comprehensive Market Expansion Services extend from product feasibility studies and registration to importation, customs clearance, marketing and merchandising, sales, warehousing, capillary physical distribution, invoicing, cash collection and after-sales services. With 680 business locations in 20 countries and around 14,770 specialized staff, Business Unit Consumer Goods serves 310,000 retail outlets on a daily basis and generated net sales of CHF 3.9 billion in 2015.

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