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13 October 2020
Job ID: BK-253194
Senior Customer Service Representative (Call Centre & Front Office)

Job Summary

Provide good customer service as the first line of contact with the distributors, and to have good understanding of the compensation plan to service the distributors according to the policies and procedures

Be the front line contact point for the distributors and provide excellent customer service. Serve the distributors based on the good understanding of the compensation plan which is in line with the company policies and procedures.

Duties and Responsibilities

  • Ensure that daily receipts agree and tie with the daily cash register settlement report
  • To process and ensure completeness of documents submitted for enrollment, orders and requests via both over the counter and all back office channels
  • To process return and exchange of products in accordance to Returns & Exchange policy
  • To provide the good customer services to the distributors over the counter and phone
  • To assist Supervisor for monitoring the team and develop working plans to achieve the department’s goals
  • To provide the weekly & monthly report with the analysis of business
  • To work on social media communications and training
  • To participate in the company’s event both in Bangkok and up-country (by occasion)
  • To lead for the projects assigned by Manager
  • Perform other duties as needed in support of company objective


Qualifications/Knowledge, Skills, & Abilities Requirements

  • Thai nationality, age not over 35 years
  • University Graduate, and have experience in Customer Service or Call Centre preferred at least 3 years.   Experienced in Direct Selling Business is preferably.
  • Good aptitude in customer relations andrecognize the value of frontline work
  • Ability to work in a fast paced environment
  • Bilingual in English and Thai
  • Pleasant and friendly disposition
  • Team player, self-development, fast learner & doer, multifunctional mindset
  • Flexible and able to work retail hours from Monday – Friday, 11.00 a.m. – 8.00 p.m. and Saturday from 11.00 a.m. – 5.00 p.m.


Attractive remuneration package (including 13th month salary + Profit Sharing + Provident Fund + Health Insurance + Free Products + Other Benefits, excellent training and career prospects await the successful candidates.

To apply for the position, please send your updated resume via "Apply Now" 

USANA Health Sciences (Thailand) Ltd.

319 Chamchuri Square Building,

12th Floor, Unit 1-4, Phayathai Road,

Pathumwan, Pathumwan,   Bangkok 10330

We thank you for your application in advance and regret that only short-listed candidates will be notified.

Apply Now

Job Details:

  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Education allowance
  • Medical insurance
  • Life insurance

USANA Health Sciences (Thailand) Ltd.
At USANA, Everything We Do Helps You Love Life and Live It . We've been around a while . We've done some amazing things . We've climbed to the top of the nutritional supplement industry, touching millions of lives along the way . Founded in 1992 by Dr . Myron Wentz, USANA Health Sciences is a U . S .- based company that manufactures high - quality supplements, personal care, energy, and weight - management products in our FDA - registered facility in Salt Lake City, Utah . USANA is committed to making the highest quality products without compromise . That's why we use only the purest ingredients, stringent quality control, and a manufacturing process that's second - to - none . After all, at USANA we make more than just nutritionals––we help others create their #USANAlifestyle . And we are able to do that with teams of incredible employees based around the world . USANA employees do more than work for our company­––we embody the culture, and we live our company values : Excellence, Integrity, Health, and Community . We are committed to doing whatever it takes to ensure USANA direct - selling Associates and Preferred Customers are supplied with whatever they need to become successful . Website

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