งาน Front Office ใน ประเทศไทย 173 ตำแหน่ง

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สิ่งที่ผู้หางานคนอื่น ค้นหาเพิ่มเติม

22 มกราคม 2563
รหัสงาน: BK-180025
Assistant Front Office Manager

JOB SUMMARY:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

 

Education and Experience

  • High school diploma or GED; 5 years experience in the guest services, front desk, or related professional area OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES:

 

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.

 

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Sets a positive example for guest relations.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Provides feedback to employees based on observation of service behaviors.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

 Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Functions in place of the Front Office Manager in his/her absence.
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
  • Participates in department meetings.

Interested applicants are invited to apply in person or submit application with full resume indicating qualifications and experience, transcript, expected salary and recent photo to:

Bangkok Marriott Marquis Queen's Park

Contact : K. Nattapon OR K. Sutinee

199 Sukhumvit Soi 22, Klongton, Klongtoey, Bangkok 10110, Thailand

Tel : 02 059 5390 Ext 5390


รายละเอียดงาน:

Bangkok Marriott Marquis Queen's Park
Style and comfort meet at our 5-star hotel in Bangkok Ideal for business trips or vacations, Bangkok Marriott Marquis Queen’s Park connects you with the energy and vibrancy of this bustling city. Explore popular downtown attractions and stores by foot, and enjoy easy access to BTS Skytrain, MRT subway and the airport. After sightseeing, unwind in our pool or rejuvenate at our day spa. Guests of our 5-star hotel can also sample exceptional cuisine at restaurants serving award-winning Chinese, Japanese and Thai dishes in upscale settings. Complete your day by retiring to one of our refined rooms or suites boasting luxury amenities and a polished décor blending classic Thai influences with modern accents. Corporate travelers can craft dynamic events in 70,000 square feet of function space for up to 1,500 attendees. With breathtaking vistas of downtown Bangkok and an unrivaled location in the EM District and Sukhumvit, we offer an oasis in one of the world's most dynamic tourism spots.

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