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30 January 2020
Job ID: BK-183157
Customer Service Representative (CSR)

In this role you will be responsible for:

  • Be part of the local and regional teams led by experienced eCommerce management with over 15years experience in eCommerce and retailing
  • Responsible for responding to customer inquiries utilizing a multitude of communication channels via chats/email
  • Responsible for performing various duties including but not limited to processing orders, researching customer problems, preparing reports, and providing a high level of customer service at all times to guarantee satisfaction.
  • Maintains respect and common courtesy for your peers as well as customers.
  • Maintain a teamwork atmosphere and take on the opportunity to be cross-trained.

You will need:

  • Excellent communication and listening skills with an excellent telephone manner and passion for delighting customers
  • Ability to interact with a remote support team across many cultures
  • Comfortable to negotiate with external partners for the best possible brand outcome
  • Detail oriented and Proactive with a"JustDoIt" attitude
  • Proficiency in written and spoken English and Thai. Knowledge of other languages are a plus. Also able to read in English and Thai.
  • At least a high school diploma.

 

Why join AAD

The vision. AAD wants to be the best. We thrive on innovation. We are competitive, but we compete only withourselves.The feeling of working on something that will only get bigger and better is unparalleled.

The culture. We are a Malaysia listed company with a start up culture. In AAD, everyone has a voice. We promote an environment of open discussions and we treat each other as a family.

The people. We have such an incredible and diverse mix of people from all walks of life. You will work with the smartest, warmest, and most talented people in this industry. Working with such remarkable minds makes one you want to be one too and you will be!

 


Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Middle Level
  • Required Qualification:
    High School Certificate
  • Required Experience:
    1 years
  • Company Industry:
    Others
  • Location:
    Wattana, Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Overtime pay
  • Flexible working hours
  • Work from home

About AAD

Have you heard of our brand portfolio? BMW, P&G, Unicharm, Nestle, Xiaomi, Porsche, Swisse, Unilever, Shiseido, Secret Labs and many more. AAD is the brand behind the brands when you shop online in SEA. Founded as an eCommerce enabler in 2016 we have rapidly expanded to manage a brand port folio with offices in Jakarta, HCMC, Singapore, KualaLumpur, Manila, Bangkok and Iloilo.
We provide a fulle-commerce enabler service including content & creativity, livechat, e-distribution,technology integration and warehouse fulfillment. Our partner sinclude Lazada, Shopee, Amazon,
NinjaVan, Zalora, Redmart, Tiki, Tokopedia and Qoo10.

Why join AAD

The vision.

AAD wants to be the best. We thrive on innovation. We are competitive, but we compete only withourselves.The feeling of working on something that will only get bigger and better is unparalleled.


The culture.

We are a Malaysia listed company with a start up culture. In AAD, everyone has a voice.
We promote an environment of open discussions and we treat each other as a family.


The people.

We have such an incredible and diverse mix of people from all walks of life. You will work with the smartest, warmest, and most talented people in this industry. Working with such remarkable minds makes one you want to be one too and you will be!