Type of Contract: Permanent
Location: Chaengwattana Office
ABOUT THE DEPARTMENT/TEAM
British Council Thailand is one of the biggest in the British Council’s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.
WHAT YOU WILL BE DOING AND WHY
Working with both our students and with your internal colleagues at British Council, you will provide an exceptional level of customer service engaging with customers face-to-face, online and over the phone to make sure all our customers’ needs and requests are taken of. You will also provide support for all sales and marketing events to create awareness about the British Council.
WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
WHAT WE ARE LOOKING FOR
You will bring along at least 2 years’ experience in sales and customer management environment of education or services related field. You should be Fluent in both Thai and English.
BENEFITS OF WORKING AT THE BRITISH COUNCIL
- 9.03 % of Provident Fund contribution from the Employer (after completing a probation)
- Medical Insurance and Corporate Medical Excess Claim
- Enjoy 22 days of Annual leave
- One month fixed Year-end bonus
- Professional development opportunities
- Eligible for sales incentive after passing probation
The post holder will work 8.5 hours per day (including 1-hour lunch break) and a 5-day week on a shift system from Wednesday to Sunday. Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects. Together, we can do more.
Interested applicants should read through the Role Profile and please apply via
Closing date for applications: 5 September 2019 (23:59 UK Time)
We offer an attractive benefits package.
"Right to work in Thailand"
The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.
The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment.
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