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24 สิงหาคม 2569
รหัสงาน: CH-18389
[Shift Work] Customer Service Supervisor - Warehouse (Sriracha Chonburi)
สามารถต่อรองได้

Job Responsibilities:

  • Lead and oversee the customer service team in providing full support to logistics and warehouse clients, ensuring complex or high-volume customer accounts are managed accurately and delivered on time

  • Act as the primary point of escalation for customer communications regarding daily warehouse operations, including inbound, outbound, stock status, and service-related matters

  • Oversee and review stock checks, regular cycle counts, and ad-hoc inventory verification processes, ensuring accuracy and compliance with client and operational standards

  • Analyze inventory movement reports to identify trends, variances, delays, or missing information, and escalate critical issues to management with recommended corrective actions

  • Manage and resolve escalated customer queries related to inventory records, reports, and billing matters, ensuring timely and professional resolution

  • Drive daily operational problem-solving, taking ownership of customer issues and exceptions, and coordinate cross-functional solutions with warehouse and operations teams

  • Coach, guide, and monitor the performance of customer service staff, providing on-the-job training and feedback to improve service quality

  • Prepare and present performance reports, KPIs, and improvement plans to management on a regular basis

  • Support process improvement initiatives to enhance operational efficiency and customer satisfaction


Qualifications:

  • Bachelor's Degree in Logistics, Supply Chain, Business Administration, or other related field

  • At least 4–5 years of working experience in Customer Service and Warehouse Operations within the Logistics industry, with at least 1–2 years in a supervisory or team lead role

  • Strong proficiency in Microsoft Office (Word and Excel) and WMS Program

  • Good command of English communication, both written and verbal

  • Strong leadership, problem-solving, and decision-making skills

  • Service-minded with the ability to manage and motivate a team

  • Able to work under pressure, manage multiple priorities, and meet tight deadlines


Working Location : Tambon Bueng, Sriracha Chonburi

Working Hours (Day Shift) : 8.00-17.00
Working Hours (Night Shift) : 20.00-5.00


รายละเอียดงาน:
  • ประเภทงาน:
  • สถานที่ทำงาน:
    ชลบุรี, ประเทศไทย
  • เงินเดือน:
    สามารถต่อรองได้

Yusen Logistics (Thailand) Co., Ltd.
https://www.yusen-logistics.com/en/
Yusen Logistics Thailand (YLTH) a comprehensive global-logistics services in land Transportation, licensed custom brokerage, warehousing, container yard, container maintenance & repair, international multimodal transportation & NVOCC, air and ocean freight service solutions, and total logistics solution tailored to the needs of all our customers. We aim to become a truly global logistics provider that responds to our customers' increasingly sophisticated logistical needs, and maintains a world-class scale and quality of service.

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