งาน ขาย บริการลูกค้า พัฒนาธุรกิจ ใน ชลบุรี 105 ตำแหน่ง

Responsibilities :

Provides high quality leadership, manages and is accountable for all aspects of the Team’s performance to maximise: Sales Conversion, Customer satisfaction, Retention, Employee Satisfaction, High Quality and Operation Efficiency

Job Duties :

• Serves as a Supervisor for the Customer Care Team. Establishes and communicates sales, service, quality and productivity goals and action plans to individual members; ensures that all team members work with a focused direction to provide excellent performances.
• Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals.
• Participate in the recruitment process, lead and motivate the team.
• Monitor campaigns, promotions and events to ensure better customer management.
• Demonstrates and explains effective sales and service techniques to team.
• Handles special requests and unique customer situations promptly and effectively.
• Communicates sales and service initiatives and expectations to team members.
• Review staffing schedules on a daily basis to ensure effective scheduling.
• Observes and monitors team performance throughout the day to ensure that sales & service standards achieved.
• Ensure customer compliments/complaints, tracking/resolution and analysis process is in place so that it will be managed promptly and effectively within 24 hours.
• Do call evaluation to ensure quality of calls made and managed, information given is correct, accurate and regulatory compliance.
• Identifies high potential team members and promotes their development and advancement
• Ensures that all Service Experts receive their monthly coaching and performance appraisal (half-yearly) on time.
• Work closely with Trainer to provide supports to in-house training courses and on-the-job training for Service Experts as needed.
• To support & implement any ad-hoc business projects as instructed by Line Manager

Qualification : 

• Bachelor degree in business administration or related field
• Minimum of 3 years' experience in a highly customer sales and service driven contact centre environment.
• Thai Nationality is preferable with excellence command of spoken and written English
• Prior experiences in Auto Insurance with Non-life broker license, especially the role of Contact Centre Management will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management, Strong Reporting & Analytical Skills and supervisory skills.
• Customer and service-oriented, patient and strong perseverance, and work well under stress. You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills.

Roojai Co., Ltd.

4/222 Habor Mall, Unit 11A01, 11th Floor,
Moo 10, Sukhumvit Road, T. Tungsukla,

A. Sriracha, Chonburi  20230

Tel : 033-030-352