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30 June 2020
Job ID: NB-7548
O2O Hub Manager (Chaengwattana Branch)/ผู้จัดการ Hub O2O ประจำแม็คโคร สาขาแจ้งวัฒนะ
  • Oversee the O2O OperationsPerformance, Compliance, P&L and Customer Service Satisfactions.  
  • Oversee and Monitor the O2O Operations team, Resource (Manpower, TruckDelivery, and others equipment)and all operations (SLA -order fulfillment, on time delivery, stock availabilities – website).
  • Supervise and assist in the fulfilment of orders placed by consumers on any the channel, website, telephone orders, e-mail orders, Chat, and Messages orders accurately and on timein order to not have a list of products backlog .
  • Coordinate with others departmentsany internal or external store with resolving issues that are related to O2O Operations Performance, Assortment and Stock availability on web or any OOS and Customer Service.
  • Answers phones, directs calls and handles customer issues. Troubleshoot to manage customer inquiries as needed.
  • Responsible for the daily activities and supervision of a team including customer service, claims, provider services, complaints, grievances, and appeals. Responsible for the quality, and effectiveness of our own team.
  • Manage the cost of delivery; manage cost per truckload, and cost per mile; support overall financial goals; fully utilize transportation assets to reduce freight costs; review general ledger for all charges dealing with transportation.
  • Manage carrier relationships and planning function to ensure timely deliveries to customers.
  • Supervise O2O fulfillment operations staff. Train, develop, mentor and coach associates as appropriate.
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    Job Details:
    • Employment Type:
      Full Time
    • Career Level:
      Senior Level
    • Required Qualification:
      Degree
    • Required Experience:
      5 years
    • Company Industry:
      Wholesale / Retail
    • Location:
      Prakket, Nonthaburi, Thailand
    • Salary:
      Salary negotiable

    Benefits:
    • Performance bonus
    • Medical insurance
    • Life insurance

    Siam Makro Public Company Limited
    https://www.siammakro.co.th/

    Makro is a cash and carry wholesaler that sells high volumes of food and non-food products to professional customers. Our mission is to distribute products with excellence in price, quality and variety to professional customers, offering them competitive advantages and opportunities for growth. “Be ready to stand out from the crowd, let’s join our journey…Become part of Makro Family the first and only wholesale center in Thailand”.

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