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Business Type: One of the top online travel agency 

Location: MRT Rama9

Salary: 90K THB / Month 

Bonus: Provide 

Work Hours: 09.00am - 18.00pm (Mon - Fri)

Responsibilities: 

• Successful organisation and running of an internationally focused Customer Service Center;

• Management of the Customer Service Center daily operation to meet local and global standards;

• Recruitment, management, coaching and development of a team of Team Leaders to ensure quality and productivity targets are met

• Effective Change Management – handle and lead a team through change periods, displaying motivating and encouraging behaviors of the team

• Conduct regular 1-to-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets

 Requirements:

• Strictly 5 years of experience in contact center/customer service management

• Experience in people management ; around 100 people in a team

• Able to groom and mentor people

• Experience in culture building

• Fluent in both written and verbal English and Thai language skills

*Applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified. *

Kelly Services Staffing & Recruitment (Thailand) Co., Ltd. (A PERSOLKELLY Company)
27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Contact Person: Ms. Amornpha (Tarn)
Tel:   02-670-0505 Ext. 228 or 098-275-4460