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23 August 2019
Job ID: BK-125961
Head of Operations

About the role:

At Aspire, we pride ourselves on building an amazing team. As Head of Operations & Credit, you will be managing a critical part of the business and will actively shape Aspire's assets on its core operations and results. The right person is an experienced manager who takes initiatives, knows how to answer business challenges with innovation, and shows strong ownership in continuous improvement of himself and others.

Reporting to Country Manager, this is a great opportunity for someone wanting to work to make a difference to your community with talented & motivated team members in a diverse, energetic workplace; and a company dedicated to your success, growth and advancement.

What will you be doing?

  • Own end-to-end customer lifecycle from onboarding to repayment of the loan, optimizing for user satisfaction, customer processing speed and risk control under ambitious growth goals
  • Oversee Credit Operations teams - covering KYCAML, credit risk assessment and repayment collection - to set highest standards of execution and innovation through business processes and technology
  • Ensure top-notch team’s expertise and technical/product adaptation of Fraud and Financial Engines to local market’s needs, partners and regulations
  • Provide constant feedback loop to regional data team to fine-tune risk models, as well as defaulting customers cases deep-dive to prevent future similar cases 
  • Play an active part in Credit Operations by hands-on team management and ground-to-top problem solving 
  • Ensure to meet KPIs in delayed repayment recovery and Default cases reduction

What will you need? 

  • Analytical, critical thinker and problem-solving skills with sense for scalable solutions
  • Team player, self-motivated, with great interpersonal and communication capabilities
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Ability to operate with flexibility in a fast-paced, constantly evolving environment 
  • Passionate for the fintech industry and a great fit for its start-up culture
  • Proven excellent people management skills in Thai & International Markets

Preferred skill-set:

  • 3-5 years of experience in top consulting firm or Banking Industry
  • Master in finance, banking, maths, or related fields are preferred
  • Thai / English proficiency

Job Details:

  • Medical insurance

Aspire Technologies (Thailand) Co., Ltd.
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