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12 June 2019
Job ID: BK-96286
Assistant IT Manager (Telecommunication)
Responsibilities
  • Client Relationship Management
  • SLA Management
  • Single Point of Contact (SPOC)
  • Supervise, Drive Customer Contact Center’ Direction

The ability to deal with demanding clients, build consensus and drive collaboration among various service providers is a key success factor in this challenging, yet satisfying, position.
A solid understanding of IT Service Management (ITSM) is imperative to effectively describing incident root-cause, resolution approach, IT governance and related content.

Qualification 

  • Bachelor’s degree in Computer Science, Engineering or related technical field.
  • 5+ years’ experience in the following Information Technology, mobile telecommunication business.
  • IT Service Level Management based on ITIL.
  • Experience in IT/Telco Architecture and Application-Server-Database architecture.
  • Conducting service improvement programs i.e. to increase quality, effectiveness of changes, and time to market and reduce problems or incidents.
  • Good command of English and Thai communication.

 


Job Details:

Fircroft (Thailand) Limited
https://www.fircroft.com/th
Fircroft is one of the world's leading technical recruitment agencies, with a turnover of USD 1.5 billion (2013). With network of offices and joint operations supporting over 66 countries worldwide, Fircroft has global contracts with the world’s largest energy companies and some of the world's leading engineering companies. Fircroft has been placing people in specialist technical industries for over 44 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. We currently have over 8,000 contractors placed in roles around the world and, as well as contractor recruitment, we also fill permanent job vacancies across our key sectors; Oil & Gas, Automotive, Power & Energy, Mining & Minerals and Engineering. Our success and reputation hinges on our people-centred approach. By ensuring our own people are focused, committed and approachable, we make sure the recruitment process is both seamless and enjoyable. When it comes to finding people the right job - we’re the right people for the job.

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