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25 May 2020
Job ID: BK-216705
Vice President – Head of Customer Care Centre

The Summary:

Welcome to “Allianz Home for Those Who Dare” the place with international, openness, flexibility environment. Work location is BTS Chitlom.

Lead Customer Care Centre with more efficiency and effectiveness to ensure agreed KPIs, Service Level Agreements are achieved and satisfy customers, sales force and distributors satisfaction measured by Bottom Up and Top Down NPS result as well as employee engagement

 Key Responsibilities:

  •  Provide Strategic directions to improve customer satisfaction regarding, call waiting, abandon rate, First call resolution (FCR), time to response in case non-FCR.
  • Manage on ground call representative satisfaction, understand pain points and find short-term, medium term and long term solution
  • Foresee the future problems and initiate the ideas to fix
  • Collaborate with cross functions to meet the company target in Net Promoter Score (NPS)
  • Lead own team and cross function team to meet the mutual target set
  • Able to communicate with Senior management about problems and recommendation
  • Strong in people, having service mind and ability to manage big team
  • Able to handle multi-tasks and manage stressful situation
  • Experiences in handling challenging target groups

  Required experience and skills:

  • Bachelor’s degree in any related fields
  • Minimum 8 years of relevant working experience (Background banking/insurance industry is preferred)
  • Experience managing a team
  • Excellent English verbal and written communication skills
  • Ability to priorities and handle multiple tasks at any given time
  • Detail oriented
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Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Work from home
  • Transportation allowance
  • Medical insurance
  • Life insurance

Allianz Ayudhya Assurance Public Company Limited
https://careers.allianz.com/en_EN.html
Dare TO. We're With You   Allianz Ayudhya Assurance Pcl. Allianz Ayudhya was first established in the Kingdom of Thailand in 1951 and has now grown to become one of Thailand's leading life insurance companies with the Allianz Group as its principal shareholder. Firmly committed to provide security to every Thai family we promise to provide excellent products and services to our customers through all of life's most important moment. All the above means Allianz Ayudhya is a life insurance that offers security, strength and reliability; while our sixty plus years of business has given us unparalleled skills and experience in response and understanding the needs of our Thai customers. Allianz Ayudhya will provide securities and protect all Thai families. Since the early 1950s Allianz Ayudhya has been following the mission   For more job vacancies, Please visit our website : https://www.azay.co.th/th/contact-us/career/ 

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