Sales, CS & Business Devpt Jobs in Chiang Mai 15 Jobs

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23 January 2020
Job ID: CM-2282
Quality Assurance (Call Center - English skills) - Based in Chiangmai

 Job Descriptions

  • Review and rate phone call recordings and email responses of Customer Experience representatives using the prescribed quality guidelines.
  • Provide clear, detailed and actionable constructive feedback to or Customer Experience representative and recommendations to the Supervisor in-charge.
  • Facilitate calibration meetings to ensure consistent understanding of quality guidelines and expected behaviors.
  • Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality checklist.
  • Recommend ways to improve processes, call flows, scripts and guidelines based on actual call and email reviews and observations.
  • Document quality assessments and feedback.
  • Generate and manage trending quality scores and relevant data while providing reports to stakeholders as prescribed by TQA Management.
  • Continuously learn and update oneself on the latest product and process

Qualifications

  • Bachelor's degree in either Education, Communications, Business or a related discipline; or equivalent combination of education and experience that is required for the specific job level (Minimum of 1 year, 2 years and above preferred).
  • Excellent written and spoken communication
  • High knowledge of the company's products, services and business operations (If internal applicant)
  • Project coordination experience preferred
  • Strong acumen in data analysis, reporting, time management, and organizational skills
  • Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
  • Ability to work both independently and in a team environment

 

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Job Details:

Benefits:
  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Flexible working hours
  • Work from home
  • Gratuity
  • Free shuttle bus
  • Travel allowance
  • Education allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

GRABTAXI (THAILAND) CO., LTD.
https://www.grab.com/th/en/

Grab is the first taxi booking app in Thailand that helps passengers book a taxi with safety, speed and certainty. We believe in our strong social mission to rapidly improve the lives of both taxi drivers and passengers in Thailand, as well as revolutionise the Thai taxi industry. Grab is the leading taxi booking app in Southeast Asia- we are already making a difference in Malaysia, the Philippines and Singapore. Please join our founding team in making a difference in Thailand. We are seeking highly motivated and energetic teammates who share our passion and vision, and thrive in a challenging, rapidly-growing startup environment. Visit us www.grab.com/th www.facebook.com/GrabTaxiTH

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