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23 July 2019
Job ID: RY-5315
Service Engineer (Eastern Seaboard)
Purpose of job

Apply a technical broad and deep knowledge base and customer understanding across functional Service areas and/or units (eg. Onsite or workshop repairs)

Key Activities

- Disassemble, inspect, trouble shoot, repair and replace part and re-assemble pumps, pump systems and accessories in a field service and/or shop environment.
- Identify the root cause of mechanical, electrical and systematic failures.
- Provide advice to customers at pump and system/application level.
- Carry out risk assessment before each job.
- Maintain and operate machinery for tools (drill press, lathe and mills).
- Conduct pump hydraulic tests, energy checks.
- Pass on customer leads to sales.
- Prepare quotes for out-of-warranty repairs. 
- Assist leaders by identifying and providing solutions to service and warranty concerns.
- Write service / FAS reports.

Critical knowledge and experience

Industry, market and business environment

- Experience driving well-defined processes within the service environment.
- Ability to lead minor processes or projects.
- Ability to lead a well-defined business process within the service environment.
- Most likely to have 7-10 years of relevant work experience before entering level besides formal education.

Technical, functional and professional
- Ability influence others and follow processes.
- Some experience supporting key business initiatives.
- Knowledge of best practices and relevant practices, systems in the service environment.

Collaboration partners

- Sales Regions

Preferred education Associate’s Degree or equivalent work experience


Education and Training


  • Bachelor degree in Electrical, Mechanical or other related field
  • 2-3 years experience in service engineer
  • Background or knowledge on pumps or pump system will be advantage
  • Able to communication in English
  • Computer literacy
  • Have driving license and able to travel up country especially in ES area


Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Entry Level
  • Required Qualification:
  • Required Experience:
    1 years
  • Job Functions:
  • Company Industry:
  • Location:
    Rayong, Thailand
  • Salary:
    Salary negotiable

Grundfos Management A
Company Description: An annual production of more than 16 million pump units makes Grundfos one of the world’s leading pump manufacturers. Circulator pumps for heating and air-conditioning as well as other centrifugal pumps for the industry, water supply, sewage and dosing are the main products. Today Grundfos is the world’s largest manufacturer of circulators, covering app. 50% of the world market of these pumps. In addition to pumps Grundfos produces standard and submersible motors as well as state-of-the-art electronics for monitoring and controlling pumps. Additional products are produced in the BioBooster and Lifelink divisions, which are part of the company’s new business activities. Grundfos has also introduced Grundfos Blueflux, which is a new technology-label, which insures that the equipment is among the absolute best in the market.  
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