Transportation & Logistics Jobs in Rayong 54 Jobs

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24 January 2020
Job ID: RY-8622
Client Care Manager ( with DG Experience)

Position Objectives:

  • The Client Care Manager is responsible for providing our new and existing clients with a single channel to address their operational needs and service requirements.
  • You will be managing a team to support the Business Development and Operations teams in developing SLAs and CSOPs at point of implementation and you will own the maintenance and development of services with clients across all of MON Group’s services as they are assigned to you by the Group Director Business Development.
  • You are accountable for documenting service performance levels, pro-actively managing client service-experiences and leading continuous improvement initiatives focused on single clients or groups of clients.
  • The Client Care Manager will own all existing-client communications as it relates to operational execution or service issues to ensure a consistent and concise client experience.

Qualifications: 

  • More than 2-3 years proven experience as Management level in relevant role
  • Strong leadership, organizing skills and excellent communication skills.
  • Strong discipline, self-motivation and a client-centric-approach to problem solving.
  • English skills verbal and written are required.
  • An open-minded approach to dealing with colleagues and in conflict resolutions.
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Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Transportation allowance
  • Travel allowance
  • Medical insurance
  • Life insurance

MON Logistics Group Co., Ltd.
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