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27 November 2019
Job ID: BK-161162
Customer Experience Associate

Job Requirement:

  • Assisting thecustomer experience specialist in delivering a positive experience for MQDCcustomer
  • Facilitatingcommunication to all stakeholder (Touch Point) throughout the process
  • Reviewing andforwarding customer complaint case to department case owner and understanding customerqueries and responses; verifying customer’s understanding of information andanswer.
  • Preparing report, Minute meeting, Presentation
  • Keep ahead ofcustomer experience development and apply best practices to areas ofimprovement

Attributes We Value:

  • Strong sense of empathy
  • Strongcommunication, organization, and time management skills
  • Ability totroubleshoot and solve problems independently
  • Open mindability work under pressure

Job Description:

  • Support tocontact and coordinate with Customer
  • Coordinate andfollow up with Premium care / CSC
  • Sending pendingreport to clean up pending case
  • Help supportCustomer Experience Management for muti-task and project of CX
  • Coordinate withinternal team relate with customer interaction case from Call Center
  • Qualifications:

     

    • Ability to communicate English both  speak, writing
    • Base customer service skill 
    • Need communication skill
    • Hardwork and dedicate
    • Ability  travelling for work ( different location , in bkk)

     

    If you interest in this position, please send your CV to us by click 'Apply now'

     

                                           Interview at Floor 46th United Center Building, 

     

                                                           (BTS Saladaeng/MRT Silom) 

     

                                            For further information, kindly contact;

     

                               Khun Sarunya (Nancy) via phone 02-631-0464 ext. 2409

     

     

     

     

    Apply Now

    Job Details:

    Skillpower Services (Thailand) Co., Ltd.
    https://www.manpowerthailand.com/tris/
    Manpower Inc. is a world leader in the employment services industry, offering customers a continuum of services to meet their needs throughout the employment and business cycle. The company specializes in permanent, temporary and contract recruitment; employee assessment; training; career transition and organizational consulting services. Manpower''s worldwide network of 4,500 offices in 80 countries and territories enables the company to meet the needs of its 400,000 customers per year, including small and medium size enterprises in all industry sectors, as well as the world''s largest multinational corporations. The focus of Manpower''s work is on raising productivity through improved quality, efficiency and cost-reduction, enabling customers to concentrate on their core business activities. In addition to the Manpower brand, the company operates under the brand names of Right Management Consultants, Jefferson Wells, Elan, Brook Street and Empower. Manpower Thailand is the nation’s leading recruitment company established in 1998 to offer human resources management services to businesses in search of staff and people in search of job. The company currently has 10 offices in Thailand cover in Bangkok, Chonburi, Lamphun and Songkla to cover the needs of corporate clients and job seekers.

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