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23 January 2020
Job ID: BK-180604
Manager - Customer Service

Purpose of the position
Provide seamless process to handover the property by being coordinator between all concerned parties. Build relationship with the customers by creating positive smooth experience of the property handover and deliver perks committed.

Principal responsibilities

  • Take care of customers and assist through inspections, property handover and bank loan facilitation
  • Facilities/Inventory maintenance

Required critical behaviours

  • Well groomed
  • “Can do” attitude
  • Service mind
  • Versatile and flexible
  • Open minded
  • Detail oriented

Required key skills (functional/technical)

  • Proven track records of leadership and training skills
  • Excellent interpersonal skill
  • Excellent verbal comprehension and expression
  • Be able to cope with moving target

Required qualifications/experience

  • At least 3-5 years of direct experience in property handover and customer services field.
  • At least 3 years of managerial experience.
  • Bachelor degree or higher. (Engineering will be an advantage)
  • Fluency in English will be an advantage.
  • Knowledgeable and experienced in the rectification defect works, monitoring repair case.
  • Knowledgeable in construction work and maintenance.
  • Communicate and provide information clearly and correctly to customers as per the policy
  • Update all related reports, daily report, tracking defect report, appliances etc.
  • Control and monitor sub-constructors to meet standard project and CRM
  • Co-ordinate with clients and all concerned parties such as inspection of the units.
  • Co-ordinate with sub- constructors for rectification of the defects on time in the common area and the unit
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Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Middle Level
  • Required Qualification:
    Degree
  • Required Experience:
    3 years
  • Company Industry:
    Property Development
  • Location:
    Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Medical insurance
  • Dental insurance
  • Life insurance

Country Group Development Public Co., Ltd.
URGENTLY REQUIRED !!! Country Group Development PCL. is a property developer and investor across the Asia Pacific region. The company is regarded as one of the region's most innovative development companies in Thailand and Australia for more than 30 years. The company has built its reputation as a choice developer for investors with its ability to continually deliver products that has significantly increased in value as a result of its strategic location, quality build, and outstanding design.

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