12 April 2019
Job ID: CH-5733
QA Specialist ( Insurance)

Job Duties

  • Develop claims quality assurance policies and procedures as required and deliver training initiatives to meet business needs in the areas of Behavioural Management, Systems Knowledge and Claim Management Knowledge.
  • Interpret and implement claims quality assurance standards
  • Evaluate adequacy of claims quality assurance standards
  • Devise sampling procedures and directions for recording and reporting quality data
  • Review the implementation and efficiency of quality of claims systems
  • Plan, conduct and monitor testing and inspection of procedures to ensure finished claim quality
  • Assist the Claim Manager in controlling costs of quality through claim reporting to determine the potential savings to be gained by implementing process improvements.
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions.
  • Work closely with key stakeholders to keep abreast of all current policies and procedures, and ensure any changes in current practices are incorporated into current training material and COM
  • Regularly listen in to claims calls to understand the Customer Experience and identify issues
  • Investigate customer complaints and non-conformance issues
  • Do call evaluation to ensure quality of calls made and managed, information given is correct and accurate. (monthly QA and scoring system to be incorporated in Monthly Incentives)
  • Prepare reports to communicate outcomes of quality activities
  • Maintain the Claims Operating Manual and adjust as required
  • Identify training needs and organize training interventions to meet quality standards
  • Forecast QA roadmap for work year and maintain training schedule for team members (onboarding, claims handler assistant, claims executive, claims admin, etc)
  • To support & implement any ad-hoc business projects as instructed by Line Manager
  • Perform other duties as assigned from time to time by Line Manager



  •  Bachelor degree in business administration, Law or related field
  •  Minimum of 5 years' experience in a motor claim environment with a focus on system and customer satisfaction experience
  •  Thai Nationality with excellent command of spoken and written English
  •   Analytical and conceptual thinking – using logic and reason, creative and strategic
  •  Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time    Management, Strong Reporting & Analytical Skills and supervisory skills.
  • To be successful, you must be customer and service-oriented, patient and strong perseverance, and work well under stress.
  • You must be a team player and possess excellent communication, interpersonal, organizational and supervisory skills

Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Entry Level
  • Required Qualification:
  • Required Experience:
    5 years
  • Job Functions:
  • Company Industry:
    Insurance / Pension Funding
  • Location:
    Chonburi, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

Roojai Group
https://www.roojai.com/  Roojai.com, the Insurtech start-up launched in January 2016 is now looking for its Web Developer(Front-end). Since launch, Roojai.com has rapidly reached the position of “most visited insurance website in Thailand”, with almost 1 million visits per month.                      The company has the ambition to become the benchmark provider for car insurance in Thailand, recognized for its innovative distribution model, better priced products, and market leading claims services. Join the Roojai team : An experienced start-up team involved in creating Online Insurance Businesses in Asia and Europe over the last 10 years An international Team with 130 people from 10 different nationalities A flat and open organization A culture based on customer service and execution excellency.  

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