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27 August 2019
Job ID: CH-9722
Supervisor Technician, Technical Services (Thailand - Laem Chabang)

Job summary

  • Responsible for performing equipment repair and maintenance work as assigned at high level of quality in accordance with DKSH and client standards.

General responsibilities

  • Perform all tasks assigned and ensure that all service to customer or company-owned equipment is completed efficiently, on time, and correctly according to dealership and factory specifications. Repairs are commonly completed at the dealer's service facility

  • Plan work procedures by using related technical literature and personal experience.

  • Pre-order all parts and materials required to perform assigned repairs

  • Responsible for diagnosing problems, use testing & diagnostic equipment, disassembly/assembly, repair of the equipment, estimating repair costs and minimizing re-work.

  • Maintain clean work area, be able to properly use and take care of workplace

  • Makes sure that all tools and special equipment used on repairs are clean before being returned and returned to original location in working condition

  • Work safely and used safe techniques and responsible for on-the-job safety practices.

  • Maintain proper job documentation; working records for time, parts, supplies and outside purchase in repairs and ensure all the records kept are eligible or in compliance with established methods

  • Completes repairs within performance standards guidelines as set by the dealer: repair time, quality of repairs / amount of rework, quantity of repairs / labor efficiency and other measures.

  • Make sure all repair jobs completed with the cause of failures identified and match to the solutions necessary to affect a repair

  • Reports additional work as found on machines and components and notify his supervisor regarding the progress of the repair job.

  • Participates in all training required and offered by the dealer and manufacturer.

  • Stays up-to-date with current heavy equipment technology and information provided through supervisor.

Leadership responsibilities

  • Drive self-learning and improvement in the area of Technical Service and DKSH behaviors as part of continuous learning

Functional skills and knowledge

  • Demonstrate working knowledge and experience in trouble-shooting of heavy engine, hydraulic and electric system of heavy equipment

  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

  • Demonstrate fluency in local language and Fairly in English, both written and spoken

Soft skills

  • Excellent of problem solving and inter-personal skill.


  • Certificated/Diploma in mechanic, electrical or related field

Work experience

  • 3 year’s experience in a similar role. Experience in heavy equipment overhaul would be an advantage.

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Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Entry Level
  • Required Qualification:
    Diploma of High Vocational Education
  • Required Experience:
    3 years
  • Job Functions:
  • Company Industry:
    Trading and Distribution
  • Location:
    Chonburi, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Education allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

DKSH (Thailand) LImited
DKSH is the leading Market Expansion Services provider with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific. DKSH Business Unit Consumer Goods is Asia’s leading Market Expansion Services provider with a focus on fast moving consumer goods, food services, luxury goods, fashion and lifestyle products, as well as hair and skin cosmetics. The Business Unit’s comprehensive Market Expansion Services extend from product feasibility studies and registration to importation, customs clearance, marketing and merchandising, sales, warehousing, capillary physical distribution, invoicing, cash collection and after-sales services. With 680 business locations in 20 countries and around 14,770 specialized staff, Business Unit Consumer Goods serves 310,000 retail outlets on a daily basis and generated net sales of CHF 3.9 billion in 2015.

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