Responsible for performing equipment repair and maintenance work as assigned at high level of quality in accordance with DKSH and client standards.
Perform all tasks assigned and ensure that all service to customer or company-owned equipment is completed efficiently, on time, and correctly according to dealership and factory specifications. Repairs are commonly completed at the dealer's service facility
Plan work procedures by using related technical literature and personal experience.
Pre-order all parts and materials required to perform assigned repairs
Responsible for diagnosing problems, use testing & diagnostic equipment, disassembly/assembly, repair of the equipment, estimating repair costs and minimizing re-work.
Maintain clean work area, be able to properly use and take care of workplace
Makes sure that all tools and special equipment used on repairs are clean before being returned and returned to original location in working condition
Work safely and used safe techniques and responsible for on-the-job safety practices.
Maintain proper job documentation; working records for time, parts, supplies and outside purchase in repairs and ensure all the records kept are eligible or in compliance with established methods
Completes repairs within performance standards guidelines as set by the dealer: repair time, quality of repairs / amount of rework, quantity of repairs / labor efficiency and other measures.
Make sure all repair jobs completed with the cause of failures identified and match to the solutions necessary to affect a repair
Reports additional work as found on machines and components and notify his supervisor regarding the progress of the repair job.
Participates in all training required and offered by the dealer and manufacturer.
Stays up-to-date with current heavy equipment technology and information provided through supervisor.
Drive self-learning and improvement in the area of Technical Service and DKSH behaviors as part of continuous learning
Functional skills and knowledge
Demonstrate working knowledge and experience in trouble-shooting of heavy engine, hydraulic and electric system of heavy equipment
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in local language and Fairly in English, both written and spoken
Excellent of problem solving and inter-personal skill.
Certificated/Diploma in mechanic, electrical or related field
3 year’s experience in a similar role. Experience in heavy equipment overhaul would be an advantage.
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