19 August 2019
Job ID: CM-1931
Sales Engineer (Customer Service Consultant)_Chiang Mai
Location : Chiang Mai   Job summary :-   The Customer Consultants are a key point of contact for customers in assigned accounts or geographic area and provide both pre- and after-sales support.  Responsible for developing long-term customer relationships and maximizing account penetration and customer retention through meeting their needs with the goal to maximize customer satisfaction and order acquisition in compliance with the company’s strategy. Customer Consultants combines technical knowledge, customer focus with sales skills and work closely with other departments and functions to provide best solutions and prompt resolutions to customers.  

JOB description:-

 

  • Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
  • Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
  • Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
  • Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering, such as TCS, AFD retrofit etc.
  • Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
  • Encourage customer growth and loyalty to the company through continuous support and customer assistance.
  • Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
  • Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.
  • Understand customers / Vertical Market Needs and determines pricing and selling strategies.
  • Prepares and reviews contract terms and conditions using standard Trane templates when applicable.
  • Presents the proposal to the customer.
  • Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
  • Organizing customers’ event and provide input to regular communication letter

 

Qualification :- 

  • Bachelor’s degree in Mechanical or Electrical Engineering or higher
  • Experience 1-5 years in Sales, Service & Maintenance and General business administration of air-conditioning firm, of management level.
  • Knowledge in HVAC System, Air-conditiongin background, Contracting Sales, Service would be advantage
  • Have vision, initiative and an orientation towards delivering good service and achieving target results’ cost –conscious , team player and self-motivated , Management skills
  • Strong in computer and presentation skills
  • Good command of Thai Language and English communication TOEIC 500 UP
  • Good personality and communication
  • Own car and driving license
  • How to apply

    • Click APPLY NOW for submit your application

    Career paths filled with the best welfare benefit and professional training await the successful applicants, so, come and join us now !!! Interest candidates are invited to write in with full resume, stating your present and expected salary to address or E-mail below :

    Human Resources Department Trane Thailand 30th-31st Floor, Vanit Building II 1126/2 New Petchburi Road, Makkasan, Rachthevee, Bangkok 10400, Thailand Tel : 662 761 1111 ext. 8903 Website : tranethailand.com

    Job Details:
    • Employment Type:
      Full Time, Permanent
    • Career Level:
      Middle Level
    • Required Qualification:
      Degree
    • Required Experience:
      1 years
    • Company Industry:
      Electronics / Electrical Equipment
    • Location:
      Chiang Mai, Thailand
    • Salary:
      Salary negotiable

    Benefits:
    • Five-day work week
    • Transportation allowance
    • Travel allowance
    • Medical insurance
    • Dental insurance
    • Life insurance

    Trane Thailand
    Trane Thailand manufactures, distributes and services Trane air-conditioning products for domestic use and export worldwide and is evolving as a leader in the manufacture and sales of air-conditioning products in Thailand. Trane Thailand, an air conditioning business of Ingersoll Rand group, is a leader in HVAC business in Thailand and global market. We are strongly committed to manufacture, distribute and service Trane HVAC products Energy Solutions for the world sustainability. Hence, we proudly invite the energetic persons to experience Trane environment and grow up with the multinational opportunities. So if you are looking for the better career opportunities and the professional environment, seriously consider these positions:

    Is this your company? Claim it now!