The Real-Time Analyst’s primary role is to support on real time drive CE Operations’ performance by strictly implementing and reinforcing compliance to what is planned. This role focuses on the real-time monitoring of queues and schedule adherence, addressing or escalating real-time major or minor incidents, and ensuring agent utilization.
It specializes in real-time intraday activity approvals and schedule adjustments such as breaks, lunch, and other auxiliary modes necessary. It analyzes recent intervals, make projections for the succeeding intervals and act on them accordingly. The RTA’s primary goal is to meet the running service level, and all its accompanying factors, and make all necessary steps to effectively drive operations toward it.
It is the RTA’s duty to call out non-adhering agents and flag offenders.
This role may from time to time be required to make the necessary coverage on lean hours or days for basic WFM reports and analysis.
In Your Role as a Real time analyst , You Will:
Grab is the first taxi booking app in Thailand that helps passengers book a taxi with safety, speed and certainty. We believe in our strong social mission to rapidly improve the lives of both taxi drivers and passengers in Thailand, as well as revolutionise the Thai taxi industry. Grab is the leading taxi booking app in Southeast Asia- we are already making a difference in Malaysia, the Philippines and Singapore. Please join our founding team in making a difference in Thailand. We are seeking highly motivated and energetic teammates who share our passion and vision, and thrive in a challenging, rapidly-growing startup environment. Visit us www.grab.com/th www.facebook.com/GrabTaxiTH
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