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08 January 2020
Job ID: AY-2944
Sr. Customer Quality Engineer / Location HTO Working at Ayutthaya-Rojana3


The Sr. Customer Quality Engineer (CQE) is the front line technical contact for HTO customers. This position will provide direct customer support for quality related issues. They also are responsible for advising CQE/Quality technician, implementing and controlling quality systems for products, processes, and materials and ensure product quality shipment to customer meet specification and satisfaction. Duties include product and unit qualification, quality issue problem solving, product disposition, drive for continuous quality improvement and consultation with other disciplines on quality systems, procedures and philosophies.


  • Provide local support for quality or technical related suspension assembly issues.
  • Validate, investigate, and document customer concerns back to company in a timely manner.
  • Consults, educates and updates customers on suspension quality criteria and specification changes.
  • Facilitates LAR & DPPM improvement plans with factories.
  • Provide on-site support with customers receiving inspection area/operations to provide quick disposition, segregation, and containment of defective products.
  • Ability to resolve measurement related correlation issues and calibration issues with customer receiving inspection areas.
  • Seek customer approval for process and material changes initiated by HTI/HTO. Provide explanations, clarification, and background on process changes to achieve customer’s acceptance.
  • Ensure timely product/unit qualifications with customers by developing quality and capability tests and prepare data packages for new products/new production unit to meet customer specification and requirement within time line.
  • Develops and maintains customer relationships.
  • Supervise QC(s) or/and 3rd party in customer support activities.
  • Manage and improve customer responsiveness for customer complaint in customer issue management/8D and response to customer prior or per turn around time target.
  • Customer Quality Engineer also monitors product performance both variable and attribute data and performs quality improvement activities to meet KPI of department.
  • Perform problem specific studies and validate results through the use of statistics and other quality engineering sciences. Provide technical reports to support finds.
  • Validate reliability data used in the statistical reliability models.
  • Work with volume manufacturing sites to standardize quality systems between the sites and the development center.


Education Required

  • Bachelor or above (BS, BE or related 4-year degree preferred) in ME, ChemE, IE, Electronic, ASQC - CQE a plus or related field.

Skill Required

  • 6 sigma training and experience.
  • Demonstrated applications knowledge of statistics and process evaluation tools such as sampling plan, SPC, DOE, Cp, Cpk, etc.
  • Strong problem solving skills using good quality engineering practices like: Pareto, cause and effect, FMEA or similar.
  • Strong computer skills utilizing data analysis applications software (Lotus 1-2-3, Excel and Minitab)
  • Demonstrated knowledge of measurement systems analysis techniques such as GR & R, Uncertainty, Repeatability, etc.
  • Minitab skill also required.
  • Understand ISO9001:2008 and Quality Management System.
  • Strong technical writing and verbal presentation skills
  • Demonstrated experience in developing qualification or validation systems that include statistical verification of results and closed loop corrective action of problems.
  • Willingness and ability to work flexible hours.
  • Good command of spoken and written in English.


  • 5-8 years of relevant experience in quality engineer position prefer in HDD or electronics manufacturing company.

If you want to join an international Company, please click “Apply Now” to submit your application and identify the location that you are interested in:

The Employment Manager

Magnecomp Precision Technology Public Company Limited

Hutchinson Technology Operations (Thailand) Co., Ltd.

MPT, Wangnoi, Ayutthaya

162 Moo 5, Phaholyothin Road,

Tambol Lamsai, Amphur Wangnoi, Pranakorn Sri Ayutthaya 13170, Thailand

Tel: 0-35215-225 Press 9 Ext. 3813, 3828 Fax: 0-35215-378

MPT, Rojana Industrial Park , Zone C

1/25 Moo 5, Rojana Industrial Park, Tambol Karnharm, Amphur U-Thai, Pranakorn Sri Ayutthaya 13210, Thailand

Tel: 0-35215-225 Press 9 Ext. 3813, 3828 Fax: 0-35215-378

HTO, Rojana Industrial Park, Phase 8

50 Moo 4, Rojana Industrial Park, Phase 8

Tambol U-Thai, Amphur U-Thai, Pranakorn Sri Ayutthaya 13210, Thailand

Tel: 0-35334-800 Ext. 4863-4 Fax: 0-35334-822


Apply Now

Job Details:

Magnecomp Precision Technology Public Company Limited
We are the power team. We are a TDK subsidiary, who is a leading Independent suspension manufacturer specializing in designing, developing and manufacturing suspensions for the Hard Disk Drive industry. With an IP rich portfolio, multiple Asian manufacturing sites and the only Company who has design centers in Thailand; we provide the widest variety of high quality, cost effective suspension solutions in the industry. We have 3 strategically located sites in Thailand where all key global HDD players are based. 1)   Magnecomp Precision Technology PCL , “MPT”, Phaholyothin Road, Amphur Wangnoi, Ayutthaya Province 2)   Magnecomp Precision Technology PCL , “MPT”, Rojana Industrial Park 1, Zone C, Ayutthaya Province 3)   Hutchinson Technology Operations (Thailand) Co., Ltd.,  “HTO”, Rojana Industrial Park 3, Phase 8, Ayutthaya Province

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