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19 September 2019
Job ID: CHC-1863
Customer Services Officer (Working Location : Chachoengsao Province - Bang Samak)

Responsibilities:

  • Respond and feedback customer requirements as soon as possible.
  • Support and advice customers to operate smoothly and achieve their target.
  • Follow up the pending maintenance requests, customer complaints and other issues that request by customers.
  • Summarize and Follow up the pending maintenance requests, customer complaints and other issues that request by customers
  • Coordinate, communicate and negotiate between customers and maintenance team to meet appropriate repairing schedule.
  • Coordinate, communicate and negotiate with Project team to renovate warehouse that follow by defect list before customer move in.
  • Coordinate, communicate and negotiate with Local Authorities, PEA, PWA, IEAT and other relevance organizations to support customer requirements.
  • Coordinate, communicate and negotiate with engineers and relevance parties for modification permission of customer.
  • Monitor and control the repairing process of maintenance team completely on schedule plan.
  • Monitor and control vacant warehouses and company assets always be the good condition and prompt to use with Project team.
  • Monitor and control all suppliers (security guard, cleaning and landscape) to work efficiently and on schedule plan.
  • Improve and develop good relationships with customers.
  • Manage the repairing period to be finished on schedule.
  • Manage the renovation period to be finished before handover warehouse to customer.
  • Other additional work assigned by Property Manager.

Qualifications:

  • Thai nationality
  • Bachelor's Degree in related fields.
  • Experience: 2-3 years in Customer Services
  • Good command in English.
  • Good Communication and negotiation skill.
  • Practical knowledge of Microsoft office (Excel, PowerPoint, Word), Visio
  • Oracle and SAP experience will be advantageous.
  • Basic knowledge of local regulation.
  • Basic knowledge technical & warehouse functional system.
  • Have experience in industrial estate and customs department work.

Qualified persons are invited to apply in person, please submit your application together with detailed resume (indicating qualifications, stating personal detail with full history of working experience), a photographcurrent salary and expected salary via "Apply Now" to:

Frasers Property (Thailand) Public Co., Ltd. (FPIT)

13th Floor, Sathorn City Tower,

175 South Sathorn Road, Sathorn District, Bangkok 10120

Tel. 0-2679-6565-9  Fax : 0-2679-6569

Apply Now

Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Entry Level
  • Required Qualification:
    Degree
  • Required Experience:
    2 years
  • Company Industry:
    General Business Services
  • Location:
    Chachoengsao, Thailand
  • Salary:
    Salary negotiable

Frasers Property (Thailand) Public Co., Ltd. (FPT)
Frasers Property (Thailand) Public Co . , Ltd . ( FPT), formerly known as TICON , is a leading provider of a smart integrated property platform listed on the Stock Exchange of Thailand. FPT is recognized as one of the biggest provider of smart industrial properties both in factory and logistics warehouse across Thailand. Besides industrial property business, FPT presently has expanded the investment into hyper - scale data centre, smart solutions and township development. FPT is also a sponsor and manager of the largest industrial and logistics REIT in Thailand, Frasers Property Industrial Thailand Freehold & Leasehold REIT (FTREIT) listed on the Stock Exchange of Thailand. Internationally FPT has made its focus in expanding into ASEAN region starting with an investment in Indonesia. FPT is a member of Frasers Property Group, a multinational corporation with a single powerful global property brand “Frasers Property”. Driven by a unifying idea that experience matters, FPT delivers quality property products and services that meet the ever-evolving needs of businesses and communities.
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