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24 June 2020
Job ID: RY-10762
IT Operations

Qualification:

  • Male, Age 25-30 years old.
  • Bachelor's degree or related field.
  • Experience in IT Operation at least 2 years
  • Active & Positive Thinking and able to work under pressure
  • Ability to work as part of a team.
  • Command in English and Good in Computer Skill.
Responsibility:

IT Service Desk:

  • Record and classify simple service requests and IT incidents globally (e.g. requests for advise on standard IT products, processing standard changes, etc.)
  • Process IT service requests and IT incidents in first level support (e.g. act as first contact person for general requests for support in the office area, capture all the necessary data and supplementary information, etc.) and forward to second level support, if required
  • Recognize simple incidents; provide solutions / workarounds using information on documented solutions in the solutions database if necessary
  • Inform the internal customer and initiate the acceptance of services rendered
  • Document actions according to predetermined guidelines
  • Service office systems by using remote access (e.g. solve incidents in the field office on PCs, laptops, etc.)

Alternative Operations On-Site:

  • Process IT service requests and IT incidents in first level support (e.g. act as first contact person for general service requests and IT incidents in the office area or on shop floor systems, etc.) at the respective site and forward to second level support, if required
  • Inform the internal customer and initiate the acceptance of services rendered
  • Document actions and solutions, if applicable, according to predetermined guidelines
  • Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, etc.)
  • Conduct work packages in IT service requests on-site
  • Assist in the maintenance of hardware and software asset management for assets on-site

Welfare:

  • Provident Fund
  • Monthly Incentive reward
  • Food allowance
  • Uniform
  • Social security Fund
  • Housing allowance
  • Group Insurance
  • Annual health check
  • Transportation (Van)
  • Annual activity (Team building, party)
  • 5 working day per week
  • Bonus
  • Birthday Gift
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Job Details:

Benefits:
  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Free shuttle bus
  • Housing allowance
  • Life insurance

DTS Draexlmaier Automotive Systems (Thailand) Co., Ltd.
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